Update killed my Droid X - Bootloader Error
Ciscokidtoledo
Enthusiast - Level 2

Update was pushed to my phone by...????  Can't get a straight answer from Verizon or Motorola, but what I do know is the year old phone was in perfect working order before the update, now it is dead and I have to buy a new device.  From what I can tell, this has been happening since 2010 (see copy of another post below) to users.  That is the EXACT error I received on my Droid X last evening - over 2 years later.  Some are able to factory reset with help from the Verizon Store, most are not.  The question is how much liability does Motorola and/or Verizon have for pushing updates that are known to kill the device and force the user into a new purchase?  I have also heard there are rumblings of a class action lawsuit.

 

Bootloader 30.04 Err a5,70,00,00,23

   elisa Citizen

   

Currently Being Moderated

 

Update just came up on phone I uploaded it. Now Droid X is not working

says

Bootloader

30.04

Err A5,70,00,00,23

Battery OK

Ok to Program

Connect USB

Data Cable

Please Help!!!

0 Likes
Reply
40 Replies
MtPilotFunGirl

The same thing happened to my phone this morning. No luck with factory reset. I've already visited the Verizon store and bought a new phone, but now that I know that I'm not the only one and that this problem has been going on for a while, I'm rather upset about it.

0 Likes
Reply
huganrse
Newbie

Happened to me today too. Phone is dead

0 Likes
Reply
herbertperform

My phone updated a few hours ago, it is now a dead paper weight. The screen says:

Bootloader

30.04

Err:A5,70,00,00,23

Battery OK

OK to Program

Connect USB

Data Cable

Looks like Verizon/Motorola killed our phones with a bad update. The million dollar question is what will they do about it?

0 Likes
Reply
darkness0369
Newbie

Looks like this is their way to FORCE us to upgrade or in My case used My 50.00 credit to have the Samsung Stratosphere sent to Me. I find it VERY SHADY that a company based upgrade that you really have NO choice in taking or not to get more Money off us.

0 Likes
Reply
DTSnyder
Newbie

Verizon would not do this if they know that it would cause a issuse. There is no point in causing that much blow back. Since you're so grumpy though maybe this will make your day a little better. Nexus for $50 on Amazon.

http://wireless.amazon.com/dp/B0061R2A1S?tag=b08a7-20

0 Likes
Reply
Ciscokidtoledo
Enthusiast - Level 2

Verizon is well aware of the issue. I went to two different Verizon stores

and both reps told me they see it on a regular basis. In fact the manager

of the second store I visited stated when they had techs in the stores

SEVERAL years ago they were still able to fix the problem with Motorola

firmware software, but it was wiped clean from the store PC¹s when they went

to no techs in the retail stores. The manager also stated some stores have

employees who have been working there a long time and know how to get access

to it and still help customers, but his store did not.

0 Likes
Reply
herbertperform

An update to my issue, when my wife got home from work I finally had a phone to use. I called Verizon, they they are sending me a phone with no hassle. The person asked a few quick questions and that was it, no troubleshooting either. They must have obviously received a few complaints already and were aware of the issue. They were going to send it USPS which would take 5-7 days to arrive. Next day shipping was $12.99. I told the person at Verizon I needed my phone bad because it was used as a business phone and she sent it over night and waived the fee.I can't remember what the warranty time is on my Droid X, but I've had it about 9 months old. I was pleasantly surprised at the ease of solving the problem.

0 Likes
Reply
hurna089
Newbie

Same thing happened to me today.  I went into the Verizon store and although they weren't able to fix it, they did order me a replacement phone and are over-nighting  the phone to my house.  They did this for free despite the fact that my phone was out of warranty.  According to the people at the Verizon store this was a Motorola issue and that Motorola is currently listing this issue as "under investigation". 

0 Likes
Reply
huganrse
Newbie

Thank you hurna089 for your post. I called Verizon and they are sending me out a replacement phone (yes, my warranty was also expired.)

I encourage everyone else to call Verizon and ask for replacement.

0 Likes
Reply
mellett16
Newbie

Same thing happened to my Droid X today.  I seriously hope they fix this soon or tell us how to fix it... maybe it's finally time to go with iPhone.

0 Likes
Reply
wnysteel
Newbie

same exact error on my DroidX.  verizon wireless told me: "its a software issue.  phone is dead.  nothing we can do".  lovely.  only a year old and was working fine before this update.

0 Likes
Reply
don_twanna
Newbie

Killed my Droid X  too.  coupled with the upcoming upgrade fee and "passing the buck" customer service,

a carrier switch is likely.  Husband's Droid X will now have to permanently postpone the "update" to avoid

bricking it.

0 Likes
Reply
jeffj1985
Enthusiast - Level 2

This program update that was forced onto my Droid X killed my fone today, too.  I have no idea if it was a Verizon/Motorola update or if it was a virus?  I am now left with a paperweight that has the same error message as what everyone else above has reported. Verizon is over-nighting a Droid X2 or 2X or whatever its called. 

0 Likes
Reply
B33
Legend

Jeff did this Happen after doing An O.T.A = Over the Air Update An whats the Build No. on your Droid X..

On Mine it is 4.5.621.MB810  Android Version 2.3.4

0 Likes
Reply
gigavolt
Newbie

good news, if this happened to you, your phone is not bricked. ( this happened to me and I got my droid x back up and going) The boot loader is OK, so you can load a new O/S from your computer. This is what I did - I basically followed the directions from the link below:

http://droidmodderx.com/how-to-sbf-your-droid-x-full-2-3-340/

You have to download a program to your computer so you can flash the firmware to your phone (RSD lite 4.8), the firmware itself (VRZ_MB810_2.3.34_1FF_01.sbf), and make sure the drivers for the phone are on your computer if not already.

Just follow the directions in the video, and you phone will be back up. The only downside is that the phone will be reset, so you will loose all your saved data and programs that are not on your card.

Hope this helps!

Will.

0 Likes
Reply
B33
Legend

gigavolt   What OS are you referring to if may ask is it the one i just Posted.. B33

0 Likes
Reply
gigavolt
Newbie

I'm not sure what O/S I had when it messed up. I was at work when my phone said an update was available. I just hit "yes" and put the phone back in my belt clip. Later, when I looked at my phone, it was on the bootloader screen, with the white text. Removing the battery did not help.

When I got home, I found the link I posted above, followed the direction , and it got my phone to Android 4.5.605. I then used the phone to update thru two firmware versions, and ended up with 4.5.621. This seems to be working good now.

I wonder if the original firmware update was indeed 4.5.621, and it conflicted with a 3rd party program my phone, causing the issue?

Hope this helps,

Will

0 Likes
Reply
B33
Legend

Ok the first one was a Update that was Released back in the Summer 2011 an the one you got Last is the Current one. That every one should Running Now!  If not they need to get it.. 

1.  4.5.605

2. An Current One 4.5.621   B33

0 Likes
Reply
On-the-go
Newbie

Update killed my phone last night.  It's dead.  I haven't been to Verizon yet.  If they can't/won't fix or replace it then I say it's class action lawsuit time, and the company needs to be held accountable for pushing out an update that crashes these phones and clearly forces people to buy a new phone. 

0 Likes
Reply
huganrse
Newbie

I agree with a class action suit. Call Verizon and tell them to overnight you a  telephone. They did it for me and I see they did it for another person on this blog.

0 Likes
Reply