Update to Droid OS to 2.3.3 BREAKS corporate email/ActiveSync BEWARE

[Tymeclok]

Ok, guys so I accept the update from 2.2 to 2.3.3 on June 18.  Immediately my corporate email/ActiveSync no longer functions.  I go into My Accounts to delete account and recreate but it is not even listed!!!!!

I call Verizon.  The girl was pleasant on the phone but was no help.  While I was on hold I was researching and saw all the complaints about this update and it breaking ActiveSync.  It appears to be a well documented problem.  VERIZON...GOOGLE  someone needs to FIX this FAST.  There are millions of Droid owners who rely on company email via ActiveSync on their phones.  Just where I work we have 5600 employees.

I am at a Gartner conference in DC.  Google is here.  I approached their booth and asked for someone to give me a number where I could call and talk to someone.  They were politically correct and said I had to use online support/forums.

I suggested to them my next step would be to get a CLASS ACTION LAWSUIT filed on behalf of all Droid users.  They took a bit more notice but still were NO HELP.  They could not even tell me someone at Google I could contact. 

I then went to the Verizon booth a lady there at least offered to take my card and told me she would pass it along to her contact at Verizon Wireless and ask them to contact me.  STILL NO ONE WILL GIVE ME A NAME and NUMBER where I can talk to a human. 

This is horrible to have an update that breaks the main functionality of a smartphone for business users.  GOOGLE and VERIZON  please step up to the plate and FIX this.  I did get a lame suggestion from Verizon support that we had to set a special policy on our Exchange server.  One of the settings was to allow a simple password.  You gotta be kidding.   You want to allow a four digit password on secure corporate email?!!!!  I am the Chief Information Security Officer at my organization and I do not allow simple passwords and never will.  GET REAL!

What are you going to do to fix this?  Come on folks,  we are customers not sheep.  Post it everywhere you can that 2.3.3 breaks ActiveSync and encourage folks to not update and not do business with these vendors till they fix the problem.  Place it on your Facebook pages, Twitter feeds, company websites.  They are driven by profit, so let's take the profit from them just like they took ActiveSync away. 

[bearone21]

google folks at the conference aren't the folks in the trenches but the folks on expense account, wrong ones to ask.

fwiw:
after gb i don't see my cox/pop3 acc't in my apps but it works both sending/receiving.

after gb, yahoo was my default email and i didn't have a yahoo account.

i deleted yahoo, started to add cox and was told it already existed.

some of this stuff is magic.

[#3]

Tymeclok,

I'm sorry about the issue you've had with the exchange server.  I can assure you Google nor Motorola took away the Active Sync exchange.  I did research and found a small number of people with this issue and in all cases a master reset resolved the problem. Click here for steps on master reset. 

Have a great day!