V Cast opens then closes in one minute

[hndsinmotion]

Here's my error message.

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    verizon.exe
  Application Version:    0.0.0.0
  Application Timestamp:    4cff4e8e
  Fault Module Name:    msvcrt.dll
  Fault Module Version:    7.0.7600.16385
  Fault Module Timestamp:    4a5bda6f
  Exception Code:    c0000005
  Exception Offset:    0000a05b
  OS Version:    6.1.7600.2.0.0.256.48
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

I redownloaded it and installed it 3 times

I am also having an issue with the SD not wanting to mount, any help would be fantastic!

Jeff

[Tamika1]

I have provided some information below that may help.

Step 1 – Try resetting the application.

-Press Menu

-Select Settings

-Select Applications

-Select Manage Applications

-Select the Vcast application

-Clear Data (and clear cache)

Step 2 – Try a soft reset after Step 1 is complete.

Step 3 – Re-program the phone

-Dial *228 send

-Press option 1 once the automated recording prompts

-Wait for activation successful notification (30-45secs)

Step 4 – If none of the above steps worked, try putting the device into safe mode. Safe mode is a method that allows the device to run without non-essential applications. This is beneficial for troubleshooting 3rd party applications. Instruction article below:

http://support.vzw.com/clc/devices/knowledge_base.html?id=34184

If the application works properly while in safe mode, you may have an application that is not native to the device causing the problem.

I hope this helps.