I had a device replaced about 2 months in with a Certified Replacement and the package that the phone came in had Verizon logos on it but the information on label had information related to Assurion so uts hard to say for sure I guess. 
My Droid x screen went out, I took it back to the Verizon Wireless Store do not carry replacement and they will have to mail a replacement to me, since it is Friday I will not get the phone until Monday or Tuesday. I asked the tech person what do I use in the meantime, he said to use an old phone. The other option was to pay $100 to get a new replacement phone off the shelf. I explained to the tech person that I pay good money for the insurance and they should keep replacement phones in stock.
I understand your concerns but theses days this is a common practice for carriers because the device is usually replaced by the insurance company, which is a 3rd party company and isn't directly linked to Verizon. and I am assuming that this method is to simplify the company's tracking of the levels of stock of replacements. I have notice that all carriers have this as a practice and I am figuring this is Asurance Insurances policies not the carriers.
demmo86rt wrote:
Some stores keep done replacements in stock, the first time I had to replace my phone they had to mail me one, the second time they had one. Plus, within the first year, replacements are not handled by insurance unless you break the phone.
This isnt actually correct, if you read of all the post about the devices that have been replaced you will see that almost all of the user always recieved a (Certified Pre-Owned) device that does in fact come from Asurance and not Motorola. I do understand the belief that Motorola replaces devices for the first year but the device is about 6 month old and I have only heard of one or two users that recieved a device from Motorola.
I had a device replaced about 2 months in with a Certified Replacement and the package that the phone came in had Verizon logos on it but the information on label had information related to Assurion so uts hard to say for sure I guess.
I think phone replacement just has to do with availability. You could always ask to speak to a Manager if they cannot overnight a replacement phone to you. Even the Manager has limitations on what they can do, but generally they will do everything within their ability to help you.
I have replaced phones under warranty through Motorola before and once I had one shipped to me from Motorola themselves, another occasion I had one sent by Asurion. I was a bit suspicious about the insurance replacement phone and talked to them directly. I had not been charged my deductible but my insurance did indeed show one claim, so I spoke to the carriers 800 number and had to get it all sorted, they sent me my replacement phone and I sent insurance their phone back.
So if you ever get a phone sent by the Insurance company, I'd call and ask them how many claims you have used.
crb79 wrote:I think phone replacement just has to do with availability. You could always ask to speak to a Manager if they cannot overnight a replacement phone to you. Even the Manager has limitations on what they can do, but generally they will do everything within their ability to help you.
I have replaced phones under warranty through Motorola before and once I had one shipped to me from Motorola themselves, another occasion I had one sent by Asurion. I was a bit suspicious about the insurance replacement phone and talked to them directly. I had not been charged my deductible but my insurance did indeed show one claim, so I spoke to the carriers 800 number and had to get it all sorted, they sent me my replacement phone and I sent insurance their phone back.
So if you ever get a phone sent by the Insurance company, I'd call and ask them how many claims you have used.
Hmmmmm..... Food for thought, didnt think of that.
Thanks for pointing this out.
They are just stores that sell Verizon products and services. There are no more Verizon owned stores. Verizon has finally severed all human contact with it's customers. You can only talk to Verizon employees over the phone.
glc555 wrote:They are just stores that sell Verizon products and services. There are no more Verizon owned stores. Verizon has finally severed all human contact with it's customers. You can only talk to Verizon employees over the phone.
That is completely and totally inaccurate.
Start a new topic or ask questions in the open forum.
