Okay, here's the scoop. I purchased my X online, received it on August 9. Purchased a combo case/holster and screen protectors the next day from a Verizon store. The day after (Aug 11), I noticed that my camera button was missing, even though I had not taken a single picture (was too busy playing with all of the other doo-dads!). Went to a Verizon store, and they immediately ordered my a replacement, which arrived the very next day. Great, right? Well, almost.
As soon as I powered up the new replacement phone, I noticed that the backlight on the "home" button wasn't working. The backlight for the other 3 hard buttons (menu, back, search) worked fine, just not the "home" button. Now comes the kicker: According to the paperwork that came with my "new" replacement phone, I am only allowed ONE new replacement during that first 30 day period.
So let me get this straight...I pay $200 for the latest & greatest phone. It breaks in less than 2 days. They replace it quickly (yay!), but the replacement is defective from the very beginning (boo!), and I'm {word filter avoidance}
? So now I can only get it replaced under warranty with a "refurbished" unit? I actually suspect that the first replacement WAS a refurbished unit, not new.
Luckily, the phone works and the lack of back-lighting on the "home" button is more of an inconvenience than anything, but I am still not a happy camper. Especially after being a Verizon Wireless customer for nearly 20 years now with 5 phones total on a family plan! IMO, I should have a comletely "working" "new" phone in my hands, as that is what I thought I was purchasing less than 30 days ago.
So your local store will not switch phones for a correctly working one. Have you shown the "defect" to your local Verizon store?
Yes, but since they already replaced it once, they will only replace it this time with a "refurbished" unit, not new. And of course, they have nothing in stock, so they would have to ship the "refurbished" one out as well (which doesn't bother me at all...I just feel that I should be getting a new one, not "refurbished").
Sounds like you may have did the same as one of me coworker, when he put the case on his device he accidently snaged the camera button and it poped out, the button is easy to come out, if you havent sent original back have you tried taking the button off replaxement and put on original and send other back?
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