Verizon will not provide me with a working phone

[Turbo01stang]

I have been a customer of Verizon for several years now.  I have never had a problem from them until I bought my Droid X.  The day after I purchased the Droid X, I pull the brand new phone out of the box and it would not charge.  I carry it back and they said it was the battery.  They swap the battery out in the store.  I get home, it still won't charge.  They said it's the charger type that comes with the phone.  I buy a car charger and media docking station from them..  Still won't charge.  They are all Verizon Wireless chargers.  Finally they replace the phone with a REFURBISHED unit.  That's cool...  If it works, I'm happy.  Unfortunately it and the next 4-5 phones don't work.  They all have unique and similar issues from resetting, locking up, shutting off, factory installed apps not working, etc...  I asked them repeatedly if I can switch to a different brand because obviously the Droids are having major issues.  I offered to pay out of pocket the difference for an iphone.  No go!!!

So to sum everything up, I am completely unsatisfied with the service Verizon has given me and as soon as I sale the next replacement phone on Craigslist, AT&T here I come.

[vereyezuhn]

You will be charged the full price of the Droid X if you sell it before using it.

Also, when you first get a brand new phone, it takes about 8 hours to charge the first time on a wall charger. Did you let it sit for the full 8 hours before taking it off? That was probably the issue.

You have 14 days from date of purchase to return or exchange the phone... Why didn't you just return it when you were having these initial issues?

[bearone21]

have fun at at&t but don't come back here whining if you start having dropped calls/other issues, wanting to come back to verizon.

[TominqueBo_VZW]

Hello Turbo01stang,

I understand the importance of a working device.  If you have not already received an operable device I would like to go over some information with you.  You PM me your name, mobile number and an alternate call back number so I can further assist. Thank you.  

[mortb]

I wouldn't go to AT&T if they were the only phone company in town. Exceedingly poor customer service. Dropped calls all over the place. AT$T, no thank you. BTW, the dollar sign is NOT a typo.