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When I click on a picture in text, I get an error message that Gallery must restart. I have to shut off my phone to get the picture to show. How can I fix this?
fluttertut64
Member

When I click on a picture in a text, I have an error to restart Gallery. I cannot fix this unless I restart my phone. How can I fix this?

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Re: When I click on a picture in text, I get an error message that Gallery must restart. I have to shut off my phone to get the picture to show. How can I fix this?
vzw_customer_support
Customer Support

I'll help you get to the bottom of this, fluttertut64! What make & model phone do you have? When did this begin? Can you share the exact error message you are getting? With a bit more info, we can work together to get this corrected.


MichelleH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: When I click on a picture in text, I get an error message that Gallery must restart. I have to shut off my phone to get the picture to show. How can I fix this?
fluttertut64
Member

Hi. I have a Android Mini. It began maybe a couple of months ago. Sorry it took so long, as I had to wait for the message to come back up. It says- Gallery needs to clear temporary files to improve performance.

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Re: When I click on a picture in text, I get an error message that Gallery must restart. I have to shut off my phone to get the picture to show. How can I fix this?
vzw_customer_support
Customer Support

Thanks for the additional details, fluttertut64! The additional information is very helpful to have!


Since it did take so long, may I ask if this error is very infrequent? Please go to Settings>Storage and share what is available in Total space, Storage space, available space, and pictures. We'll figure out what's causing this yet!


MichelleH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: When I click on a picture in text, I get an error message that Gallery must restart. I have to shut off my phone to get the picture to show. How can I fix this?
Snn5
Sr. Leader

Try clearing out the cache for the gallery app in the app manager.  Better yet, try to clear the entire cache of the phone.  Clear Cache Partition

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Re: When I click on a picture in text, I get an error message that Gallery must restart. I have to shut off my phone to get the picture to show. How can I fix this?
fluttertut64
Member

I really don't know how frequent it happens, but it does this when I get a text message and tap on the picture to make it bigger.

Total space 16GB

Storage space 11.03GB

Available space 8.27GB

Pictures 1.52 MB

Cached data 21.14 MB

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Re: When I click on a picture in text, I get an error message that Gallery must restart. I have to shut off my phone to get the picture to show. How can I fix this?
vzw_customer_support
Customer Support

No worries! Let's see if we can figure this out. When did this begin? I see that you have plenty of storage space left, and not much is taken up by pictures. Do you have a large number of text messages in your history? Can some or all of these be cleared out? This can have an effect on the way your texting app works.


MichelleH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: When I click on a picture in text, I get an error message that Gallery must restart. I have to shut off my phone to get the picture to show. How can I fix this?
tbo27
Sr. Member

see if you can take the memory card out and reboot if you have one

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