Why don't my phone work?

[worty]

I called the *228 number 3 times.   I have  auto pay. still wont let me call anyone.  its been 3 days. help?

[HappyHelper]

What kind of phone do you have and what does it say when you try to make a call?

[Ann154]

I would suspect that the OP has one of the Droid Incredible models since that's where they posted their question.

[HappyHelper]

Oops! Fair enough. I missed that part. Still would be helpful to know what the error is that they're getting when making a call though...

[Ann154]

HappyHelper wrote:

Oops! Fair enough. I missed that part. Still would be helpful to know what the error is that they're getting when making a call though...

Yes, it would.

[vzw_customer_support]

Dear Worty,

Good morning. Being able to use your phone at all times is important. I am sorry to learn you have been without service for three days. Let's get to the bottom of your service issues.

Worty, please remember *228 send on 4G devices will not work. Instead try removing and replacing the SIM card on your phone. To learn how to do this click http://vz.to/Rwncks Also, to ensure there are no reported outages that's causing service issues, can you please provide us with your zip code? We look forward to hearing from you.


Thank You,
MichelleS_VZW
VZW Support
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