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Why is my phone awake when my screen is off? It is killing my battery.
No1stfan
Member

My new phone's battery is not lasting very long. It appears the phone is staying awake all of the time. I cannot tell why. The screen is going off, but the phone doesn't sleep. I tried the safe mode, but it didn't work either.

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Re: Why is my phone awake when my screen is off? It is killing my battery.
Tidbits
Sr. Leader

Download an app called wake lock detector. It'll keep track of what apps keep your phone awake. You'd be surprised as to what apps it often is. For example from time to time I seen Google Play Services being #1 culprit and sometimes as silly as a game for some reason that doesn't shutdown correctly (poorly written code).

Re: Why is my phone awake when my screen is off? It is killing my battery.
vzw_customer_support
Customer Support

Having a long lasting battery is vital, No1stfan. I rely on my phone throughout the day too, so I know the importance of finding a solution. When did this problem start happening? How long is your battery lasting for? How are you closing out of your running applications? Please share details and any testing you completed other then safe mode.
Click here for more information about managing battery life: http://vz.to/1PYeWVR

AnthonyC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Why is my phone awake when my screen is off? It is killing my battery.
vzw_customer_support
Customer Support

We want to ensure your device is functioning properly. Are all apps being closed out completely?
KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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