Why is nobody on here talking about the horrible audio quality

[KennethLBryant]

There is a problem with the speech processing of the phone, thousands of users including myself are experiencing, choppy audio and far echo.

It is all over the Motorola Forums.

It is a documented hardware problem apparently.

Can anyone on here care to comment on this?

Many customers are taking the phone back and I am at that point, almost everyone I call complains about my poor audio quality to them.

Thanks,

Ken

[ssummers]

I MUST reply to this thread with much agreement. The phone quality is AWFUL!! I called a Verizon tech person who was not able to confirm anything about ALL the buzz about this topic. Phone calls drop, EVERYONE says that I am cracking up during conversations, and every other imaginable problem. I am on the verge of taking the phone back as well. If it is a software issue that I must wait  to be released it would not be as bad but I  use the phone on a daily basis and it is a very difficult issue to try and be patient about. WE need help!!!

[meister]

My Droid sounds fine, better then my old phone in fact. I've heard there is a large update coming Dec. 11 to take care of a lot of issues, but I have few complaints.

[KennethLBryant]

Perhaps you have just had bad quality in the past to compare too and just got used to it (lowered your expectations), many phones out there are pretty bad.

[john5152]

as far as call quality, drops ext,,, no probs here So Far!  I have tested out of state and still have crystal clear signal as long as above 1 bar indicated.  The droid is a little buggy, no voice dial initiation from blutooth, and few others.  but with the powerfull processer, the ram memory, and OS makes this a very powerful and quick responding computer. I am impressed still!   i bet that the update on dec 21 will fix the most outstanding issues.

[KennethLBryant]

Well, Verizon and Motorola released an Over The Air (OTA) update on Friday Dec 11.

This is the phantom update to fix the phantom call audio quality with the phone that so many of the posters on this thread outright denied, berated me for, etc. 

On the OTA, it specifically said it was being pushed to the phone to fix "call audio quality."

I can report things did get better but the results are not consistent.

I am still getting compressed words on some calls but the chop and the echo are much better.

At least it is not every call.

I have turned my Vocoder programming settings to 13k and I believe that limits most of the audio problems in general.

I continue to do testing and will report back. 

It will be interested to see the feedback of others after the OTA update.

[willanaya]

the suggestion i gave you come from someone who works for verizon tech.  he says this is what he does for everyone who has this problem.

granted 13k is good, he compared it as almost equal to EVRC-B but better than EVRC. you will reach more towers with 13k because it is an older vocode but he pushed the EVRC-B as the preference. in and around san antonio, i have not experience any dropped calls or no connects.  i am waiting for my friday conference call to test it out completely because the last time i heard echo on speakerphone. not sure if it was me or some person not understanding the concept of "mute"

but please report back, if you are pleased with it and people read this thread, then they will definately know that it works. LOL

[tomv20158974]

The audio quality on my Droid is great! Much better than the Imagio and Voyager that I had before the Droid. Perhaps you have a defective unit?

[KennethLBryant]

There are hundreds of reports of customers returning units 3 times and still the same problem, IT IS NOT A DEFECTIVE UNIT.  Do the research if you want to know more about it.

[GreySeal]

I keep hearing about the audio quality problem.  Echoes, choppy audio, etc.

I have to assume this is a per-phone problem.   Mine is just fine.   Well, there is (rarely) a slight echo problem.   It's so slight that if it wasn't for all the reports of it, I probably wouldn't have noticed.   The quality of the speakerphone is wonderful.   Best of any phone I've had, and I've had a lot.

I've never had (yet) anyone complain they couldn't hear me, or that I sounded strange.  (well, they do tell me that in person, however)

Maybe, there is something strange about the audio that only some people can hear??   Kind of like some people are way more susceptible to flicker on computer monitors??

[KennethLBryant]

One only gets in trouble when one assumes.

There is no debate over whether this issue exists.

Motorola has admitted it.

Verizon has admitted it.

The problem is massively huge and that is why there is so much concern over whether it can be addressed by the firmware update.

Many customers can't use the phone and are returning them because they can't wait for the fix, if there is one.

Always the problem with the first issue release of something.

If anyone out there is considering purchasing the Motorola Driod, you had better wait or you will be sorely disappointed.

[fezzik]

Hmm glad I didn't listen to all this.  My first two phone calls were described as crystal clear but a litle tinny.  I turned off the privacy and went to the store to get the memory replaced I got bad memory card and that powered it off and on and it was all good after that.  When I talk to my dad I will say that the quality on my end isn't great but seeing as it is fine with most everyone else I have to think that is his phone and not mine.  I haven't had any serious issues with mine.  If the update which has officially been confirmed and officially addresses call quality for one makes it better then bully for me.  I have never come across anything that could be described as making the phone unusable.  Even when the call from my end was described as tinny it was also described as crystal clear.  This falls under major over reaction sorry.  To anyone scared to buy the phone from these reports don't be. 

[KennethLBryant]

Yes the thousands of complaints are all a massive hallucination.

Your one experience is irrelevant and anecdotal.

There are many cellular systems, voice coding, backbones and frequency ranges that differ through the country.

The number of returned handsets has gone through the roof that is why all the buzz and urgency about a fix.

I doubt Motorola would admit to something that did not exist.

I doubt Verizon would admit to something that did not exist.

I doubt Motorola would not release an update if there was not a problem.

I doubt Verizon would not release an update if there was not a problem.

NO UPDATE HAS BEEN CONFIRMED BY EITHER MOTOROLA OR VERIZON.

In fact Motorola and Verizon in this forum have admitted that they can not confirm the rumor about any possible update for business reasons (they don't want to create a run on everybody dumping the phone).

All that exists is an alleged "leaked internal memo" that is contradictory about any possible date and whose credibility is sketchy at best.

The fact that there has to be a "leaked internal memo" says that it is not a major over reaction.

It is a panic and it is very real.

[n0yxl]

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KennethLBryant wrote:

Yes the thousands of complaints are all a massive hallucination.

Your one experience is irrelevant and anecdotal.

There are many cellular systems, voice coding, backbones and frequency ranges that differ through the country.

The number of returned handsets has gone through the roof that is why all the buzz and urgency about a fix.

I doubt Motorola would admit to something that did not exist.

I doubt Verizon would admit to something that did not exist.

I doubt Motorola would not release an update if there was not a problem.

I doubt Verizon would not release an update if there was not a problem.

NO UPDATE HAS BEEN CONFIRMED BY EITHER MOTOROLA OR VERIZON.

In fact Motorola and Verizon in this forum have admitted that they can not confirm the rumor about any possible update for business reasons (they don't want to create a run on everybody dumping the phone).

All that exists is an alleged "leaked internal memo" that is contradictory about any possible date and whose credibility is sketchy at best.

The fact that there has to be a "leaked internal memo" says that it is not a major over reaction.

It is a panic and it is very real.

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LOL[edit].

{please keep your posts courteous}

[KennethLBryant]

Just  a quick search on Google shows there are quite a few people that will need a whole bunch of valium.

Thanks for your invaluable and constructive advice on my thread issue.

[Ardoreal]

[edit]

[edit]

If logic doesn't compute for you, let me draw the picture, so to speak.

You come on here asking "why nobody on here is talking about the horrible audio quality".  You didn't ask for help, you asked for something entirely different from help. [edit]

{please keep your posts courteous}

[KennethLBryant]

It is blatently obvious that I am trying to identify the audio problem with an end towards seeking a solution.

I merely raised the issue and wanted to see what information was out there, that should not be considered the kinds of posts you are describing.  What I was trying to point out that the audio issue is not up for debate, it has been confirned and it is widespread and the individual reports of no problem are in the minority compared to the vast majority of documented cases.

Your post reflects direclty on you, is in violation of forum policy and you have been reported to the moderator.

It is also not necessary and inappropriate for you to get personal and start in with the name calling, that is not what a response to a forum thread is for.

[supitsmike]

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KennethLBryant wrote:

It is blatently obvious that I am trying to identify the audio problem with an end towards seeking a solution.

I merely raised the issue and wanted to see what information was out there, that should not be considered the kinds of posts you are describing.  What I was trying to point out that the audio issue is not up for debate, it has been confirned and it is widespread and the individual reports of no problem are in the minority compared to the vast majority of documented cases.

Your post reflects direclty on you, is in violation of forum policy and you have been reported to the moderator.

It is also not necessary and inappropriate for you to get personal and start in with the name calling, that is not what a response to a forum thread is for.

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Dear KennethLBryant:

When posting, if you would like to directly speak to someone, you generally would hit the "Quote" button located on the top of the entry box, to the right. That way you don't consecutively create posts making it look like you're constantly talking to yourself. Maybe you like that image, but generally when posting on a forums, it's common courtesy to at least give us the notion as to who you were speaking to.

On your issue -- we get that there's a problem, we understand it. I've heard about it (And if you can't believe anything else I'm saying, believe that I do my research dear pal), CNet has covered it, PhoneDog, DroidDog, Phandroid, they all have covered this issue. The next patch (whenever it is released), will fix significantly the voice problems that people have been having.

You must think practically. Why, would any company (Even Verizon here) ignore the tens upon thousands of people who are raising their voice EVEN IN CAPS TO DISTRESS HOW THE SKY IS FALLING ABOUT THE DROID. On T-Mobile, there were camera issues with the G1/myTouch, people complained and complained up until we got our 1.6 Update.

You need to relax, sit back, and wait a few more weeks. Until then, you can look around the forums using the search bar or contact your customer service reps via dialing 611 on your phone (if you can stand the absolutely abysmal, horrible, ear and gut wrenching terrible voice quality) to find a solution.

Cheers,

Michael.

Edit: Just as a frequent poster on this thread, the only problem I want to pick with you is that you didn't do a thorough search to find out that they are releasing a patch for it. Oh, and you should make this quote your signature, that way people can know what to do when they read the CAPS IS CRUISE CONTROL FOR COOL posts (Hint: that means nothing):

"Thanks for your invaluable advice on this thread issue."

[KennethLBryant]

My apologies I am new to the forum and didn't know about and/or see the quote button.

I did do extensive research as I continue to do daily.

There are two issues here (as I understand them):

The Digital Signal Processing (DSP) Unit which is a hardware issue/problem.  This is a chip soldering on a board.

The Vocoder stream processing which is a software issue/problem.

Software issues can be fixed by an Over The Air (OTA) update, but generally speaking, hardware issues can not.

As for the signature line you suggest, I would just like for people to contribute constructively instead of berating people and name calling or denying that a problem exists without doing the research or basing it on individual personal opinion.

---------------------------------------------

Dear KennethLBryant:

When posting, if you would like to directly speak to someone, you generally would hit the "Quote" button located on the top of the entry box, to the right. That way you don't consecutively create posts making it look like you're constantly talking to yourself. Maybe you like that image, but generally when posting on a forums, it's common courtesy to at least give us the notion as to who you were speaking to.

On your issue -- we get that there's a problem, we understand it. I've heard about it (And if you can't believe anything else I'm saying, believe that I do my research dear pal), CNet has covered it, PhoneDog, DroidDog, Phandroid, they all have covered this issue. The next patch (whenever it is released), will fix significantly the voice problems that people have been having.

You must think practically. Why, would any company (Even Verizon here) ignore the tens upon thousands of people who are raising their voice EVEN IN CAPS TO DISTRESS HOW THE SKY IS FALLING ABOUT THE DROID. On T-Mobile, there were camera issues with the G1/myTouch, people complained and complained up until we got our 1.6 Update.

You need to relax, sit back, and wait a few more weeks. Until then, you can look around the forums using the search bar or contact your customer service reps via dialing 611 on your phone (if you can stand the absolutely abysmal, horrible, ear and gut wrenching terrible voice quality) to find a solution.

Cheers,

Michael.

Edit: Just as a frequent poster on this thread, the only problem I want to pick with you is that you didn't do a thorough search to find out that they are releasing a patch for it. Oh, and you should make this quote your signature, that way people can know what to do when they read the CAPS IS CRUISE CONTROL FOR COOL posts (Hint: that means nothing):

"Thanks for your invaluable advice on this thread issue."

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[meister]

I would try and replace the phone first- I had to replace my imagio for issues, and the second unit had none of the problems the first one did. This is a new phone after all and will have issues- new 2.0 OS, fixes will come.

[n0yxl]

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fezzik wrote:

Hmm glad I didn't listen to all this.  My first two phone calls were described as crystal clear but a litle tinny.  I turned off the privacy and went to the store to get the memory replaced I got bad memory card and that powered it off and on and it was all good after that.  When I talk to my dad I will say that the quality on my end isn't great but seeing as it is fine with most everyone else I have to think that is his phone and not mine.  I haven't had any serious issues with mine.  If the update which has officially been confirmed and officially addresses call quality for one makes it better then bully for me.  I have never come across anything that could be described as making the phone unusable.  Even when the call from my end was described as tinny it was also described as crystal clear.  This falls under major over reaction sorry.  To anyone scared to buy the phone from these reports don't be. 

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Agreed.