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Will Verizon allow an early upgrade if the phone is having issues?
KAmidon
Newbie
‎06-22-2012 08:42 AM

I've been told they do not allow early upgrades anymore, but I'm less than a month from my upgrade. I have to charge my phone 3 to 4 times a day and all I'm doing anymore is texting. Sometimes it will not even charge. The 3G has also been an issue lately. It will occasionally connect, but not long enough to actually do anything. I cannot receive picture messages anymore and my messages have been failing to send a lot more often. Lastly, there is one spot on the screen that seems to be screwed up. Every time I press the screen it looks as if that one spot if literally being pushed in. I'm hoping they'll upgrade my phone because I do not want to have to buy a new battery or something for a month.

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Re: Will Verizon allow an early upgrade if the phone is having issues?
commonsense101
Specialist - Level 2
‎06-22-2012 11:08 AM

Do a factory reset, bump charge your phone (charge it 100%, power off charget to 100%, turn back on) do that a few times it will re-calibrate the battery

You might be able to upgrade early to a 4G device

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Re: Will Verizon allow an early upgrade if the phone is having issues?
tdperry
Contributor - Level 1
‎06-25-2012 05:46 AM

KAmidon wrote:

I've been told they do not allow early upgrades anymore, but I'm less than a month from my upgrade. I have to charge my phone 3 to 4 times a day and all I'm doing anymore is texting. Sometimes it will not even charge. The 3G has also been an issue lately. It will occasionally connect, but not long enough to actually do anything. I cannot receive picture messages anymore and my messages have been failing to send a lot more often. Lastly, there is one spot on the screen that seems to be screwed up. Every time I press the screen it looks as if that one spot if literally being pushed in. I'm hoping they'll upgrade my phone because I do not want to have to buy a new battery or something for a month.

Is this the original battery. If so, take it out and see if it is swollen.  That is a common problem (and signs that you have on the screen) of a battery going bad.  It's a pretty good indicator it's the battery if you are charging that often.  The other problems should not be related to battery tho' and a factory reset may take care of those problems.

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