Yahoo inbox not updating on Droid 2 Global since Oct 6th

[jewelk]

Hi,

I've had my Droid 2 Global since January, and have liked it - no real issues at all.  However, since October 6th - about 6 days ago - I'm not getting any new emails in my Yahoo inbox on the phone, yet I see new emails if I login from my computer.

I occasionally get errors connecting, and have verified my account setup on the phone and retyped my password.  Most of the time, it just takes "forever" (like five minutes) to finish refreshing, at which point, I have no new emails (normally, it takes 10-20 seconds to refresh).

I've also already tried removing the battery, and deleting cache.  I've also tried deleting the account setup (on the phone), but it keeps saying it errored trying to remove the account, with no further details.

Oddly, my husband is also having the exact same issue.  I can't believe I haven't been able to find any recent posts of a similar nature!

Thanks,

Jewel

[jewelk]

Hi, can anybody from Verizon advise here?  I've seen numerous replies with help...

Thanks in advance for any information or updates...

[Xbiker]

Call *228 on your phone.  Option one. 

Worked for me.

[jewelk]

Thanks for the idea!  I hadn't thought of that.  I tried both options 1 and 2, and the problem still remains...

Thanks again, though!

[JoeL_VZW]

Thanks to the community for your replies.

I can understand how important it is to get your email on your device. I'm constantly using my email from my device as well. That's a unique problem let's get that addressed immediately.

Did this problem start after an application was downloaded? If so please remove the application and retest. Have you tried Menu>Settings> Accounts> then press and hold on your yahoo email. Does it give you an option to delete? Do you have your device backed up with Gmail? If so try a Hard Reset and retest. For Hard reset instructions please click here.

One other suggestion I have have you tried the Yahoo Mail Application available from the market? Its a free application and though Verizon Wireless can't support third party applications some customers swear by it.

Let us know if that helps, If not I will troubleshoot with you further to get to the root of this problem.

Thank you

[jewelk]

Hi JoeL_VZW,

Thank you for your response.  No, the problem didn't start after any (known) configuration change or application install/uninstall.  I'd been simply checking my emails via the Android email client, and on October 7th and later, I realized I hadn't been getting any new emails in my inbox since October 6, 2011.  Since I posted this, I've learned a few new things that are interesting:

1. I can send email from the Android mail client using my Yahoo email account
2. My folders (Sent, Drafts, Deleted Items, etc.) update fine using the Android mail client for my Yahoo email account - only the inbox won't update
3. I can use my phone browser to access the Yahoo website and see my emails.  I can also see them using the (yucky) Yahoo Mail client.  I recently installed and setup K-9, and that also works.  But I can't get the Android mail client to work.  It's as though there's some problem with the interface between the Android mail client and Yahoo's mail servers for the inbox.

Yes, I have tried removing the account and re-adding it several times, rebooting, popping the battery... No, my device is not backed up with Gmail.

I have really liked the standard email client - nice, simple, but consistent interface for all email accounts.  It's worked great since I got it in December/January 2011.  Please advise.

Thanks,

Julie

[mbuxte]

I have exactly the same problem on my Droid 2 Global, since yesterday, October 26. Everything updates in my Yahoo account except the inbox. I have not downloaded anything recently, although some of the the automatic updates on the apps that came with the phone may have updated. The OS updated a few days ago and immediately notifications started appearing only intermittently, although new emails would still be there. This has degenerated into no new emails, even though newly sent emails and things in the trash show up fine. I can still access Yahoo mail through the browser, but that is rather clunky; the point of having the Droid is not to have to use the browser when I want to read email.

Verizon, please solve this problem. I have no desire to start using gmail instead.

Martine

[ChristinaB_VZW]

Hi mbuxte,

Thanks goes out to the community for their responses. 

When my device got the OS update, I had the same issue with Yahoo email. What I did to resolve it was to remove the application from the device, and then re-download it. With the OS update to Gingerbread, there are some differences with the email app, like the way the icon appears in the notification bar, and the all-around look.

If you are using the Yahoo application from the market, just follow these steps to uninstall:

Menu

Settings

Applications

Manage Applications

All (on top of screen)

Press Yahoo email, then press Uninstall

To re-download from the Market, just go to the Market and do a search of "Yahoo."

If you used the email application in the phone, please follow these steps to remove it:

Menu

Settings

Accounts

Highlight Yahoo Email

Press "Remove Account"

Here are the steps to re-add, including screen shots. 

http://support.verizonwireless.com/pdf/email_setup/droid2.pdf

I hope this is helpful for you. Have a good day!

[Labrat512]

I have noticed the same issue with my aol account, starting November 1.  Tried uninstalling & reinstalling the app twice with no success, using the above steps.  Very frustrated since I use my device very frequently to access email.  I have had my Droid Global 2 since April & this is the first time I have had this problem.  I am not sure that I have the newest OS update.  I have not loaded it manually.

[Labrat512]

So...........as an update,  I tried powering my phone off, then on again after I removed & reinstalled the aol email application.  It worked!    This WAS the first thing I tried when I initially had problems accessing my email, but it only resolved the problem after I reinstalled the account.

[mbuxte]

I have removed and re-added email several times; I have reset the phone to factory defaults, which also removed email. I have followed Jewel's instructions posted on October 31 to re-add using different server information. It still does not update past October 26. This is not a problem with the Yahoo application from the market; this is a problem with the email application that comes with the phone.

I also find that the Accuweather widget does not update; it stopped on October 28.

I downloaded the email client K-9 on the advice of Verizon technical support (who also warned me that it is "not supported") and it has worked so far. I still find this an unsatisfactory solution because there is clearly an updating problem and a "not supported" solution is not really a solution. I have talked with Verizon support at length and the final advice from the Level2 technician was to go to a Verizon store. He thinks it is a hardware problem and that I need a new phone. I would like to find a solution without investing several hours, especially since the time I have already invested has gotten me no closer to a solution. 

Verizon, please. This is not a problem affecting one person who does not know how to use the phone. This is clearly a widespread problem, and Verizon should be finding out the actual cause.   

[mbuxte]

Update to my Droid 2 Global problem. I went to the Verizon store in Baltimore, and the tech support person there knew immediately what the problem was - she said that the task killer can conflict with the new software, causing the server settings to be corrupted. She checked on my phone, and was not able to fix it, making it necessary for me to get a new phone. I am not delighted about having to get a new phone, but I was very impressed with this person at the store.

Now I wonder why "Level 2" tech support on the phone and the verizon people who monitor this forum did not know about this problem. If she knew immediately, and said she had seen the problem before, then it would seem to me that this is what the phone tech support person called a "known problem" and it should be in some sort of support database. How about it?

Martine

[mbuxte]

Hello JoeL_VZW

This problem is not going away, and I do not think Verizon advising me to use a third party client is a good solution. There is clearly a problem, and it is in the software in the phone. I spent over an hour on the phone with technical support from Verizon, and the information i got is (1) this is not a "known" problem, (2) use a third party email client (3) call the manufacturer. I don't find any of this inforation satisfactory, and having the provider advise me to use someone else's product seems like Verizon just doesn't want to be bothered with solving a problem that they have created.  (1) the problem is clearly "known" since two people have reported it on this forum; I imagine many others have done something else about it, (2) advising me to use a third party product is sidestepping Verizon's responsibility to support its product, and (3) calling the manufacturer is pointless because a hardware problem would not manifest itself like this.

Please solve this problem, preferably with knowledge of the actual cause  and not by trying the usual cold boot and resetting the device to factory defaults (which did nothing except cost me time in re-downloading apps).

Martine

[jewelk · Accepted solution]

Hi All,

Since my original post, I've contacted and been working with Verizon, Yahoo, Google (Android), and Motorola!  The Google team responded right away that the standard mail client is not part of Android - it's either Verizon's or Motorola's.  I contacted Yahoo thinking the problem could be with, or due to a change in, their mail servers.

Motorola recently elevated me to their Level 2 technical support, but before I called, I got a second reply from Yahoo.  This time, they provided some different mail server settings than I'd seen, and now my Yahoo mail is working again using the standard mail client!

Just make sure you manually configure the mail account, e.g. do NOT choose the pre/auto configured Yahoo type of account.  Here are the IMAP settings:

Incoming Server - imap.mail.yahoo.com
Outgoing Server - smtp.mail.yahoo.com
Incoming Port - 993 (requires SSL)
Outgoing Port - 465 (requires SSL/TLS)
User name: full email address (for example, bill@rocketmail.com)
Password: the password you log in to Yahoo! with.
If you are having trouble setting up IMAP on your mobile device, we would recommend reviewing your instruction manual or contacting your mobile provider.

I hope this helps.  It's been working for me so far this morning!

Cheers,
Jewel

[jewelk]

A couple additional clarifications... the requires TLS (for me) meant overriding TLS from Auto to Always (since it's required).  Also, my default was to Verify Certificate, and I left it on... so I would suggest making sure this is set as well, if it's a choice for you.  Good luck!

[userinGA]

Thanks Jewel!  Worked for me.  Mine stopped working December 16.