Yahoo inbox not updating on Droid 2 Global since Oct 6th

[jewelk]

Hi,

I've had my Droid 2 Global since January, and have liked it - no real issues at all.  However, since October 6th - about 6 days ago - I'm not getting any new emails in my Yahoo inbox on the phone, yet I see new emails if I login from my computer.

I occasionally get errors connecting, and have verified my account setup on the phone and retyped my password.  Most of the time, it just takes "forever" (like five minutes) to finish refreshing, at which point, I have no new emails (normally, it takes 10-20 seconds to refresh).

I've also already tried removing the battery, and deleting cache.  I've also tried deleting the account setup (on the phone), but it keeps saying it errored trying to remove the account, with no further details.

Oddly, my husband is also having the exact same issue.  I can't believe I haven't been able to find any recent posts of a similar nature!

Thanks,

Jewel

[jewelk]

Hi, can anybody from Verizon advise here?  I've seen numerous replies with help...

Thanks in advance for any information or updates...

[Xbiker]

Call *228 on your phone.  Option one. 

Worked for me.

[jewelk]

Thanks for the idea!  I hadn't thought of that.  I tried both options 1 and 2, and the problem still remains...

Thanks again, though!

[JoeL_VZW]

Thanks to the community for your replies.

I can understand how important it is to get your email on your device. I'm constantly using my email from my device as well. That's a unique problem let's get that addressed immediately.

Did this problem start after an application was downloaded? If so please remove the application and retest. Have you tried Menu>Settings> Accounts> then press and hold on your yahoo email. Does it give you an option to delete? Do you have your device backed up with Gmail? If so try a Hard Reset and retest. For Hard reset instructions please click here.

One other suggestion I have have you tried the Yahoo Mail Application available from the market? Its a free application and though Verizon Wireless can't support third party applications some customers swear by it.

Let us know if that helps, If not I will troubleshoot with you further to get to the root of this problem.

Thank you

[jewelk]

Hi JoeL_VZW,

Thank you for your response.  No, the problem didn't start after any (known) configuration change or application install/uninstall.  I'd been simply checking my emails via the Android email client, and on October 7th and later, I realized I hadn't been getting any new emails in my inbox since October 6, 2011.  Since I posted this, I've learned a few new things that are interesting:

1. I can send email from the Android mail client using my Yahoo email account
2. My folders (Sent, Drafts, Deleted Items, etc.) update fine using the Android mail client for my Yahoo email account - only the inbox won't update
3. I can use my phone browser to access the Yahoo website and see my emails.  I can also see them using the (yucky) Yahoo Mail client.  I recently installed and setup K-9, and that also works.  But I can't get the Android mail client to work.  It's as though there's some problem with the interface between the Android mail client and Yahoo's mail servers for the inbox.

Yes, I have tried removing the account and re-adding it several times, rebooting, popping the battery... No, my device is not backed up with Gmail.

I have really liked the standard email client - nice, simple, but consistent interface for all email accounts.  It's worked great since I got it in December/January 2011.  Please advise.

Thanks,

Julie

[mbuxte]

I have exactly the same problem on my Droid 2 Global, since yesterday, October 26. Everything updates in my Yahoo account except the inbox. I have not downloaded anything recently, although some of the the automatic updates on the apps that came with the phone may have updated. The OS updated a few days ago and immediately notifications started appearing only intermittently, although new emails would still be there. This has degenerated into no new emails, even though newly sent emails and things in the trash show up fine. I can still access Yahoo mail through the browser, but that is rather clunky; the point of having the Droid is not to have to use the browser when I want to read email.

Verizon, please solve this problem. I have no desire to start using gmail instead.

Martine

[mbuxte]

Hello JoeL_VZW

This problem is not going away, and I do not think Verizon advising me to use a third party client is a good solution. There is clearly a problem, and it is in the software in the phone. I spent over an hour on the phone with technical support from Verizon, and the information i got is (1) this is not a "known" problem, (2) use a third party email client (3) call the manufacturer. I don't find any of this inforation satisfactory, and having the provider advise me to use someone else's product seems like Verizon just doesn't want to be bothered with solving a problem that they have created.  (1) the problem is clearly "known" since two people have reported it on this forum; I imagine many others have done something else about it, (2) advising me to use a third party product is sidestepping Verizon's responsibility to support its product, and (3) calling the manufacturer is pointless because a hardware problem would not manifest itself like this.

Please solve this problem, preferably with knowledge of the actual cause  and not by trying the usual cold boot and resetting the device to factory defaults (which did nothing except cost me time in re-downloading apps).

Martine

[jewelk · Accepted solution]

Hi All,

Since my original post, I've contacted and been working with Verizon, Yahoo, Google (Android), and Motorola!  The Google team responded right away that the standard mail client is not part of Android - it's either Verizon's or Motorola's.  I contacted Yahoo thinking the problem could be with, or due to a change in, their mail servers.

Motorola recently elevated me to their Level 2 technical support, but before I called, I got a second reply from Yahoo.  This time, they provided some different mail server settings than I'd seen, and now my Yahoo mail is working again using the standard mail client!

Just make sure you manually configure the mail account, e.g. do NOT choose the pre/auto configured Yahoo type of account.  Here are the IMAP settings:

Incoming Server - imap.mail.yahoo.com
Outgoing Server - smtp.mail.yahoo.com
Incoming Port - 993 (requires SSL)
Outgoing Port - 465 (requires SSL/TLS)
User name: full email address (for example, bill@rocketmail.com)
Password: the password you log in to Yahoo! with.
If you are having trouble setting up IMAP on your mobile device, we would recommend reviewing your instruction manual or contacting your mobile provider.

I hope this helps.  It's been working for me so far this morning!

Cheers,
Jewel

[jewelk]

A couple additional clarifications... the requires TLS (for me) meant overriding TLS from Auto to Always (since it's required).  Also, my default was to Verify Certificate, and I left it on... so I would suggest making sure this is set as well, if it's a choice for you.  Good luck!