a suggestion to those with problems.....

AZSALUKI
Legend

i've noticed some people who are having problems, also mention that the phone froze or shut down, etc during the update so they pulled the battery or rebooted, etc. the update takes a while....about 10 minutes. and in various stages, it may appear that it is frozen or has shut down. HOWEVER....in most cases, it's jst doing it's thing and you have to let it finish. if you pulled the battery or shut off the phone in the middle of the update, then i would suggest your try a hard reset to see if that helps at all. you will have to set everything back up...but that's sounds easier to me than what some of you are dealing with right now. i'm not saying all of you did something wrong or anything like that. but if you pulled your battery or shut it down in the middle of the update then you're going to have issues.

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y2julio
Enthusiast - Level 3

I thought it was common sense that you should never pull the battery or power source from a device while it's updating the firmware/OS?

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AZSALUKI
Legend

i believe it is. however, i think many people assumed it froze up or turned off or something....because to them, it seemed like it wasn't doing anything for a few minutes. i just think that many people may have corrupted their update unknowingly. a hard reset would possibly load the software properly? i know many paople are having legitimate issues and i'm not trying to offend anyone or imply that it's their fault (or that they don't have common sense). i just think many thought it froze and pulled the battery, when it was simply goin through the motions that take a while and may appear to be frozen.

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