I understand your concern for having your phone activated onto your account for use. You can sign into your online account to activate your device or dial *228 but you would need the billing password that is listed on your account. If you do not know the billing password that is listed, you can contact Customer Service at *611 and have the billing password changed by going through secondary verification. You will also need to be on a different phone other than that phone you are activating in order for the process to go through which may be the reason you are loosing the signals.
This issue has been solved .
Thank you to everyone who responded . I did in fact call customer service , had the billing password reset .
Then asked if he could assist me in activating my phone ... went step by step via automated option .
Then turned on the Droid X dialed *228 pushed 1 and it programmed . YAY !
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