all picture icons are black
mailman625
Newbie

can not open pictures that were taken had no problem before now they all come up black

0 Likes
Re: all picture icons are black
vzw_customer_support
Customer Service Rep

mailman625, let's add a splash of color to those photos. Do you have a memory card in that device? If so, are you able to insert that memory card into a laptop or alternate phone to retrieve those photos? Which make/model phone do you currently have?


LasinaH_VZW

Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes