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anybody else having problems restarting after gingerbread update.
dannyfa
Member

mine in endless loop

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Re: anybody else having problems restarting after gingerbread update.
Parrori1
Member
My Charge has been "downloading" skitch since the restart 3 hours ago. I have removed and reinstalled skitch and have restarted several times to no avail.

In fact, I have removed skitch and left it removed and my phone still says it is downloading skitch.
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Re: anybody else having problems restarting after gingerbread update.
JerryF
Sr. Member

dannyfa,

 

If it were mine I would try removing the battery for a couple of minutes.  Then reinstall the battery and restart the phone.

 

JerryF

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Re: anybody else having problems restarting after gingerbread update.
seaman
Member

YES :smileymad:  Mine was doing the same thing.  Now it has shut itself OFF & I CAN NOT turn it back on .

 

I did take the battery out to see if that would help (may have made it worse).....but it was in that endless cycle for 5+ HOURS.

 

NOT a happy Verizon customer right now.

 

This is the ONLY phone I have...so I can't even call them to ask about what's going on :smileysad:

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Re: anybody else having problems restarting after gingerbread update.
dannyfa
Member

they are sending me a new one.

call verizon

8009220204

they're expediting it and not charging for shipping

 

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Re: anybody else having problems restarting after gingerbread update.
majael
Novice

dannyfa wrote:

they are sending me a new one.

call verizon

8009220204

they're expediting it and not charging for shipping

 


And this is why I don't blame them for pacing the rollouts of the OTA update.  Stuff happens sometimes.

 

I'd rather they have a few unfortunate events like this paced out over several days instead of hundreds of people having their phones bricked simultaneously and getting either a busy signal, a 45 minute wait on hold to talk to someone or apologies about not being able to send a replacement for three weeks while their spares stock is replenished.

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Re: anybody else having problems restarting after gingerbread update.
Parrori1
Member
dannyfa,
 
If it were mine I would try removing the battery for a couple of minutes.  Then reinstall the battery and restart the phone.
 
JerryF"



Already did. No progress.
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Re: anybody else having problems restarting after gingerbread update.
JerryF
Sr. Member

dannyfa & seaman & Parrori1,

 

Danny...if you are getting a new phone why not try this.  Seaman and Parrori1 too. 

 

It worked for someone else in another forum when his was looping but he called VZ and they walked him through a Factory Reset which fixed the problem...no more looping.

 

Also, if your phone has been a good one until now you might want to keep it, especially if you get it working again, because VZ will send you a returned broken phone upon which they did a factory reset.

 

Do a full factory reset.  BTW, another reason to do this is security so your personal info is gone from the phone when you send it back.

 

Please let me know if you do this because I'm betting that you will find Gingerbread 2.3.6 is completely installed on the phone and the looping started after the phone did its final restart after the install was completed..

 

If you cannot get the factory reset to start up remove everything from the phone...the battery, the SD card, and the SIM card.  Then reinstall the SD card, SIM card, and the battery and then press the hold the button in until you see the word SAMSUNG to start up the phone. 

 

If this fails call VZ and see if they can do a factory reset.

 

Anyhow it gives you something to do that you would have preferred not to do.

 

Best regards,

JerryF

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Re: anybody else having problems restarting after gingerbread update.
CMata
Member

mine didnt even make it pass the restart screen and just froze. I cant even do a factory restore cus it is now freezing on the downloading page. Are you having any luck?

 

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Re: anybody else having problems restarting after gingerbread update.
PJBtheBull17
Member

Everything looks OK on startup but, it seams the Droid Eye sticks around much longer now (~30 seconds).  Boy, that eye has always creaped me out!  It's almost like Verizon is looking back at me while the phone is starting up ... Checking me out!  Is there any way to turn the eye off?

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