it takes pictures they go to left hand corner and then after they go off the screen i either tap the left hand corner or go to the gallery and they are in neither place. Does anyone know why this is happening? I have tried safe mode, shutting off taking out sd card everything but hard reset (last resort) any suggestions to fix this?? Thanks!
i had the same problem for months; sorry, but i do not have a solution just lots of stuff that did not work. i ended up losing all of my pictures because after this series of events: many calls to customer service with final replacement of my phone (but not sd card) did not resolve. everything else worked great, except the picture storage and even taking pictures i had unreliable service. eventually they replaced my 16 gb memory card 'for free' with a 2 gb....which my phone wont recognize as even being there. after i put the 2 gb in, thats when all of the pictures on the 16 gb were lost. not happy.
Hello community and Stephnee60,
I am truly sorry you lost all of your photos through troubleshooting this issue. I've unfortunately had the same fate for some pictures and I know you don't have the option to "retake" a picture.
I'm glad we were able to try a new memory card, but if that's not even working it may be the phone itself.
Have we tried hard resetting your phone yet? If so, have we replaced it?
I want you to be confident when snap a shot that it will be safe and sound.
Please let me know so we can resolve this!
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