can't hear calls

[ELIRAM32]

I can't hear calls and callers can't hear me when trying to make a call or answer a call. I have disabled and enabled OK google touch less and in either mode it still does not work. This phone has not been damaged. This phone has actually barely been used. I need this phone and need to be able make calls where I can hear the other person and the other person can hear me.

[vzw_customer_support]

ELIRAM32

You always deserve to be heard on your calls! Let's find the answers you need to stay in communication with your friends and loved ones right away.

Have you ever been able to complete calls with proper audio, or has this never worked on your device? Does this happen on all calls or only certain ones? Where are you when this is happening? What accessories do you use with your device?

RuthW_VZW
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