cannot retrieve voicemail??
shvlhed
Newbie

just yesterday when I tried to retrieve my voicemail, my phone says "please enter your password" and I already have so I enter it again and the same thing happens.   It's almost like it does'nt recognize that I've touched the screen and entered a series of numbers, but yet I can dial out to make a call......confused.

any suggestions???

0 Likes
Reply
2 Replies
bearone21
Legend

retrieving voice mail & making a call are two different things.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Hi shvlhed,

Let's see what's causing the problem! Which device do you have? Do you have an alternate phone available? If so, please attempt to access your voicemail from the alternate phone in an effort to see if you can successfully access your voicemail. Please share the results, I look forward to hearing from you soon.


Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

0 Likes
Reply