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cant send email
bigrodfan
Member

I can recieve my bellsouth email just fine but it wont let me send! My gmail works fine. Help!

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Re: cant send email
vzw_customer_support
Customer Support

Hi bigrodfan! I know it's important to be able to send emails, especially if it's your primary email! Let's get to the bottom of this for you! I'd like to thank Ann154 for the input to your question! I also have some information and steps for you to follow.

Check your account password settings within Incoming server settings for problems with incoming mail, within Outgoing server settings if you can't send email. So, you're going to want to check the Outgoing server settings. Also, retry receiving on Wi-Fi vs only 3G to see if there are any restrictions on the WiFi service you are using.

4. You could also be using several devices with the same email account and those email settings might be causing new email to be on one device at a time.

•Check your email settings to make sure you are leaving a copy of the email message on the server. This will ensure that emails go to all your devices accessing the account. ***Emails will not be deleted (including wastebasket) until they are removed from the server (generally thru computer access).

Please use this link for bellsouth email. http://bit.ly/UqckXx

Thanks in advance,

Christina B
VZW Support
Follow us on Twitter @VZWSupport

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Re: cant send email
Ann154
Expert
Expert

It sounds like your outgoing server settings aren't right.  Double check your email settings with the mobile server settings for your ISP.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: cant send email
bigrodfan
Member

I don't know how Smiley Sad

>Personal info deleted<

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Re: cant send email
Ann154
Expert
Expert

Posting your full name and email address isn't a good idea on this public community forum.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: cant send email
vzw_customer_support
Customer Support

Hi bigrodfan! I know it's important to be able to send emails, especially if it's your primary email! Let's get to the bottom of this for you! I'd like to thank Ann154 for the input to your question! I also have some information and steps for you to follow.

Check your account password settings within Incoming server settings for problems with incoming mail, within Outgoing server settings if you can't send email. So, you're going to want to check the Outgoing server settings. Also, retry receiving on Wi-Fi vs only 3G to see if there are any restrictions on the WiFi service you are using.

4. You could also be using several devices with the same email account and those email settings might be causing new email to be on one device at a time.

•Check your email settings to make sure you are leaving a copy of the email message on the server. This will ensure that emails go to all your devices accessing the account. ***Emails will not be deleted (including wastebasket) until they are removed from the server (generally thru computer access).

Please use this link for bellsouth email. http://bit.ly/UqckXx

Thanks in advance,

Christina B
VZW Support
Follow us on Twitter @VZWSupport

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Re: cant send email
bigrodfan
Member

WHEN I TRY TO CHECK MY SETTINGS, IT SAYS CANNOT CONNECT TO THE MAIL SERVER TO VERIFY YOUR ACCOUNT. YOUR SERVER IS NOT RESPONDING...

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Re: cant send email
bigrodfan
Member

Hot Dog it worked!!!!! Thanks sooooo much!

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