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data problems

ela400
Newbie
‎08-10-2011 09:49 PM

I am having a difficult time with the connection of 3G.  I have full signal, but I don't have the connection.  I've resetted my phone 4 times and did an update on it and briefly it'll show the 3G icon but then it'll disappear.  I've had nothing but problems on this phone and I have had this phone for less than a year.  This is a replacement phone.  Another thing is that I keep on getting duplicate text messages.  Has this issue been resolved?  I am getting extremely annoyed.  What can I do about the connection problem?

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Ann154
Community Leader
Community Leader
‎08-10-2011 09:55 PM
Just to verify, have you dialed *228, option 1 to reprogram the phone to the Verizon Wireless network and then dialed *228, option 2 to update your PRL (Preferred Roaming List)?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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B33
Legend
‎08-10-2011 10:20 PM
ela400 wrote:

I am having a difficult time with the connection of 3G.  I have full signal, but I don't have the connection.  I've resetted my phone 4 times and did an update on it and briefly it'll show the 3G icon but then it'll disappear.  I've had nothing but problems on this phone and I have had this phone for less than a year.  This is a replacement phone.  Another thing is that I keep on getting duplicate text messages.  Has this issue been resolved?  I am getting extremely annoyed.  What can I do about the connection problem?

Ela i would do this if the suggestions don't solve the issue.  if you can do another exchange on this phone call customer service an see if they can send you out a replacement phone or a different one out to you by overnight express or if that can't happen tell them the problem you having an see if they can do a factory reset with you to solve the issue. Good luck too ya  let me know the results.  B33  

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Not applicable
‎08-17-2011 04:37 PM
ela400 wrote:

I am having a difficult time with the connection of 3G.  I have full signal, but I don't have the connection.  I've resetted my phone 4 times and did an update on it and briefly it'll show the 3G icon but then it'll disappear.  I've had nothing but problems on this phone and I have had this phone for less than a year.  This is a replacement phone.  Another thing is that I keep on getting duplicate text messages.  Has this issue been resolved?  I am getting extremely annoyed.  What can I do about the connection problem?

 

Thanks to the community for your responses.  I understand how this can be frustrating.  Since you’ve done the master reset already and in order to resolve your issue please PM me your mobile telephone number so I can research your account and see what kind of options we have for you? Thanks.

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