droid 2 SUCKS along with verizon

[vantech]

a verizon tech on here was helping me, but now i get no answer....i called verizon and one lady said she would call me back to see if the problem went away after a "Factory Reset" she said she would call me back in a few days to check with us and if it worked and if it didnt she would initiate a warranty claim.....yeah well 5 days after she was to call, i have not heard one word from her...SO THESE PEOPLE ARE ALL LIARS THEY COULD CARE LESS ABOUT THEIR CUSTOMERS.

SCREW VERIZON

[Wildman]

Ok....  I take you problem did not go away, WHAT EVER IT IS....   Care to share what the problem you was having and is there a reason you havent called CS yourself to follow up since you reported the never returned the followup call.

[vantech]

screen becomes unresponsive and yes i have called verizon and they put me on hold and never come back, and when i call them i am extremely pleasant to them so its not like i'm yelling or screaming at them and they dont want to deal with me. 

[Elitist_Jerk]

do another FR, take your sd card out, dont add your gmail back

i bet you have no problems

[vantech]

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Elitist_Jerk wrote:

do another FR, take your sd card out, dont add your gmail back

i bet you have no problems

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haha right...then i guess throw the phone out too!!

[vantech]

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vantech wrote:

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Elitist_Jerk wrote:

do another FR, take your sd card out, dont add your gmail back

i bet you have no problems

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haha right...then i guess throw the phone out too!!

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also lets  leave the battery out too!!

[ChristinaB_VZW]

Hi vantech, 

I regret to learn that you did not receive a call back and are having issues with the screen on your device being unresponsive. I can assist you with some troubleshooting. 

Is this happening with all functions you perform on your phone? If not, do you notice a pattern as to when this is happening?

Is the keyboard responding?

How long have you had the phone, (listed as a Droid X)? 

I would like to ask you to complete a soft reset of the device. You will not lose your data with this reset. 

-While the phone is powered on, remove the battery

-Wait 60 seconds

-Re-attach the battery

-Power the phone on

Please post back if you are still having these issues. We want to make sure your device is functioning properly.

Thank you!

[vantech · Accepted solution]

Actually it was a droid2 and YL_vzwsupport (i think that was his name)  called me on Tuesday and expedited a warranty order on a replacement.  As of last night the replacement phone was fuctioning properly so far<G> And my wife is happy again with her phone.  SO BIG KUDOS TO VERIZON SUPPORT.  THANK YOU THANK YOU!!<G>