droid incredible 2 phone calls can't be answered

[bar123]

If my Android Incredible 2 is in the sleep mode and the screen has gone dark when a call comes in the slide answer feature does not work.  It is a brand new phone so I have not uploaded apps (some internet posts claimed too many apps wrecked the answer function).  I know slide down is answer and slide up is ignore but neither works.  Please advise.

Thanks. 

[mmasondc]

I am having the same problem w/ mine, bought in February.  Verizon no help.

[Ann154]

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mmasondc wrote:

I am having the same problem w/ mine, bought in February.  Verizon no help.

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The Droid Incredible 2 was just released a few weeks ago. Are you sure that your phone isn't the original Droid Incredible?

[ArnettH_VZW]

Hello Ann154,

This is highly unusual for this device since it's new to the market. Have you tried a factory reset on the device? If that doesn't resolve the issue, we may have to look into additional options. Please respond to this post if you decide to do so.

[avlval]

What is factory reset?

[Ann154]

A factory reset restores the phone to its out-of-the-box state. It is used as a diagnostic tool to clear errors in the Operating System (Android) and conflicts from your downloaded and installed applications.