email doesnt work

[loverton13]

This is the second time my email has just stopped working. I can't remember how I fixed it last time so I updated the Verizon app. That didn't work. I can't send or receive. I was woking fine until 3 days ago.

[loverton13]

It's regular email-not gmail.

[firstlady09]

Try this! Check to see if your data roaming is enabled. Here are the steps below. 

Enabling data roaming may incur roaming charges.

From the home screen, select the applications tab (located on the bottom of the screen).

Select Settings. 

Select Wireless & networks.

Select Mobile networks.

Select Data enabled and Data roaming.

Enabled when a green check mark is present.

If prompted, select OK.

[TaeSong]

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firstlady09 wrote:

Try this! Check to see if your data roaming is enabled. Here are the steps below. 

Enabling data roaming may incur roaming charges.

From the home screen, select the applications tab (located on the bottom of the screen).

Select Settings. 

Select Wireless & networks.

Select Mobile networks.

Select Data enabled and Data roaming.

Enabled when a green check mark is present.

If prompted, select OK.

---

This information is outdated.

[loverton13]

Thanks but it didn't help.

[Cody21]

Can you be more specific ?  What is the error you are getting?  Did you go into "MY ACCOUNTS" (in the APPS drawer) and confirm that your Userid & Password are entered correctly?  has this EVER worked for you?

[loverton13]

Hi, yes, it worked fine until last week. (As I mentioed, ld had the problem one time before but that was months ago.) I haven't changed any settings because it WAS working. I've tried deleting all old items from all boxes and upgrading the veizon software. Also tried the data roaming setting as suggested above. Any advice is appreciated.

[mortb]

Don't ask me how or why but sometimes the information on an Email server will change by itself. It's happened to me. What I did was delete the specific account and re-install it. Make sure all your information (Port numbers and security) are correct. Don't copy the numbers you currently have, because they probably are not correct. I can give you all the info you will need if I know who your server is.

[loverton13]

I'm nt getting any error. It just doesn't get incoming mail and outgoing mail just goes into the out box but isn't sent.

[loverton13]

That would a big help. My server is Godaddy. Much thanks.

[mortb]

Here are the settings for Godaddy

Incoming                            Port          Question 1  Question 2       Outgoing                                Port      Question 1   Question 2

pop,secureserver.net      995            yes               yes                smtpout.secureserver.net      465        yes                 yes

Hope this helps.

[butch1130]

You may want to check if your email is trying to send receive while you are connected via Wi-Fi.  My bellsouth email would only send if I was connected via 3G.  I would get error when connected Wi-Fi.

Good luck.

[dirkbonn]

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mortb wrote:

Here are the settings for Godaddy

Incoming                            Port          Question 1  Question 2       Outgoing                                Port      Question 1   Question 2

pop,secureserver.net      995            yes               yes                smtpout.secureserver.net      465        yes                 yes

Hope this helps.

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Are you sure for incoming, it's a comma after the word "pop" and not a period?

[mortb]

You're correct, it should be a period and not a comma.

[loverton13]

Well, I ended up just having to remove the old email account and replacing it with a new one. A new one with exactly the same information. I'd really like to know what it is that makes my phone just decide one day that it's not going to play nicely with the same account it's been getting along with just fine for months. Of course what I'd REALLY like to know is why I have to put my phone in a snow bank (when I'm at the airport and don't have access to a freezer) to get it to start up again after I've powered down. Until someone can explain these things to me I guess I'll just continue to do as my phone tells me. Thank you for trying to help - I really do appreciate your taking the time.

[TaeSong]

Bring up the Power Control widget.

The second right button on the right is (data) Synchronization.

You need to leave that on.

In Settings -> Data Manager -> Data Delivery

Background data, Data enabled

check boxes need to be checked.

Data Roaming needs to be checked if you travel outside your cover area frequently (roaming charges apply).

[loverton13]

Thank you again but these are exactly the setting I have. Any other thoughts?

[mortb]

I once had a problem with my Hotmail account. I deleted it and then added it back in. Haven't had a problem with it yet. You might try doing that.

[KK4275]

Im having the same problem with my AOL accounts...........worked fine till the past few days......

[loverton13]

Mortb: thank you for the info nit these are the settings I have always had. Any other thoughts?