Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
jj515789, I'm sorry your having issues with downloading your new software. I know this can be frustrating because new software can tackle some of the issues our customers have been dealing with and can now you and others can get relief. If your having trouble with the download, try clearing the cache, browser history, and temporary files on the phone. I will list steps below. Also ensure you power cycle periodically and try to download the new software.
Link for clearing memory on phone below:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=42384
Link for downloading phone software
http://support.verizonwireless.com/system_update/charge.html
jj515789,
JerryF