Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
I have been using the phone for a week then a few days ago the gps stopped working. Google maps shows me about a mile from my location. Reset to factory setting that worked for a day then right back to problems. Could use some ideas thanks
Could be a dumb question but... Is "Location Services" enabled on your phone?
yes all location services are on uninstalling gps apps one at a time to see if that works
Okay, had to ask the obvious Could be a phone problem, you under warranty?
just out of my 14 day return time
You're under manufacturer warranty though, if you just got it, as long as there is no physical damage
Thanks for letting us know your previous troubleshooting steps Teddy. Did uninstalling any GPS apps help? Please boot your phone into safe mode and test Maps again http://vz.to/13IPqQF. This will disable all third party apps.
MarquiaF_VZW
Follow us on Twitter @VZWSupport
Found an app when deleted the problem was fixed. Seemed to be a third party app..