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gps problems any ideas
teddy9712
Newbie

I have been using the phone for a week then a few days ago the gps stopped working. Google maps shows me about a mile from my location. Reset to factory setting that worked for a day then right back to problems. Could use some ideas   thanks

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Re: gps problems any ideas
ashtontr
Specialist

Could be a dumb question but... Is "Location Services" enabled on your phone?

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Re: gps problems any ideas
teddy9712
Newbie

yes all location services are on uninstalling gps apps one at a time to see if that works

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Re: gps problems any ideas
ashtontr
Specialist

Okay, had to ask the obvious Smiley Happy Could be a phone problem, you under warranty?

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Re: gps problems any ideas
teddy9712
Newbie

just out of my 14 day return time

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Re: gps problems any ideas
ashtontr
Specialist

You're under manufacturer warranty though, if you just got it, as long as there is no physical damage Smiley Happy

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Re: gps problems any ideas
vzw_customer_support
Customer Support

Thanks for letting us know your previous troubleshooting steps Teddy. Did uninstalling any GPS apps help? Please boot your phone into safe mode and test Maps again http://vz.to/13IPqQF. This will disable all third party apps.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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Re: gps problems any ideas
teddy9712
Newbie

Found an app when deleted the problem was fixed. Seemed to be a third party app..

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