gps :(

gabrielpina4
Newbie
my gps won't work the guy at Verizon setup my phone while activating it n I think he disabled my gps cause my gps won't for nothing I know sum people have problems with the accuracy but my just won't even find me no mater what!.. so how doin fix this if I click on the setup app Wil it erase all my data??
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WCMack
Specialist - Level 1

When you select the Navigation app do you get any message screens, such as "GPS is disabled".  IF so, you need to enable one of the location services on the phone.  To do so from any home screen, press the Menu button (lower left physical button) and the select Location and Security.  Then check one or more of the three location services offered.  IF you are using VZW Navigator, check VZW location services, otherwise check either Standalone GPS or Google location services.

 

Good luck!

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gabrielpina4
Newbie
the standalone gps is the one that don't work the other two do how do I make the standalone work..??
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WCMack
Specialist - Level 1

When you say it doesn't work, do you mean you can't select Standalone GPS services on the Settings (the check mark does not light up when you select it), or the GPS doesn't seem to work after you selected the Standalone GPS setting?

 

Also, in order for the GPS to work, the phone needs to be able to "see" a minimum number of GPS satellites that will provide information on your position on the map display.  If you are trying to connect inside a building, it will likely not work.  You must be outside or in a car.

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gabrielpina4
Newbie
after I click it n go to maps its say can't find your location I'm in my room in bed but with the og droid it found me easily! without a single problem n I even have it on wifi to maximize the location cuss when u did that on og droid it would find the specific house now.it just says can't find location :smileysad:
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WCMack
Specialist - Level 1

Can you take the phone outside and try it again?

 

Also, when you say "maps" do you mean the Navigation app on the phone?  It is the blue "arrowhead".  When I use that to try to find my location, the phone hangs with a message on screen saying "Waiting for location".  The phone can't see enough satellites to get my location.

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gabrielpina4
Newbie
tried it n says ur (location is temporary unavailable. ...) withstandalone gps n standing right outside nthen I tried Google maps apps n still won't work.. I think its when they setup ur phone he must have disabled gps n I think Verizon is doing that error to a lot of phones when u activate cause when u activate it asks u if u would ur Google phone to find ur location at all times the rep must of pressed noo n throb disabled gps for good cause the vzw n Google location work but not the standalone gps..
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WCMack
Specialist - Level 1
Could be. I am not sure I can offer any further advice on this one. Perhaps take it back to the Verizon store and get a support tech to reset it.

Good luck!
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HoustonHeart
Contributor - Level 2

Stand alone is the actaull internal GPS. THe others use 3g/4g pin pointing.

 

When you slide down the top bar and activate gps it activates standalone. when using navigator (google maps) it may take anywhere between 15 seconds to 2 mins to triagulate you. Often reactivating in an area far from last spot causes a delay since it loos at your last area first then researches (GPS to sateliite delay).

 

It shoudl say searchign for location... then kick in.

 

 THere may be a radio issue or something done to prevent it from locating the satellite signal. When I do it it is very accurate.

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Not applicable

gabrielpina4 wrote:
my gps won't work the guy at Verizon setup my phone while activating it n I think he disabled my gps cause my gps won't for nothing I know sum people have problems with the accuracy but my just won't even find me no mater what!.. so how doin fix this if I click on the setup app Wil it erase all my data??


Thank you to the community for plugging in so much great info!

 

gabrielpina4, you've done a great deal, too!  

 

The wifi being on does assist with triangulation. The only way to enable/disable the GPS is through the settings you've completed, so the store could not have done anything detrimental to the device.  The master reset is an option that I would do at this point. You will want to tap "Settings>Privacy>Factory Data Reset>Reset Phone>Erase Everything."  This will erase the personal info, apps and settings so it's important to know your Gmail/Google account log-in credentials so you can get that information back after re-activation.

 

The Google Maps is controlled by the Google GPS settings.

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WCMack
Specialist - Level 1
Having just read AdamE's post, I would also suggest BEFORE you reset you may want to download and use a backup app that will back up your settings, apps, etc., so that after the reset you will be able to recover those without manually inputting them.

I can't recommend any because I have not done this, but it seems a sensible thing to try, and cannot hurt.
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