I just did a hard reset of my Droid X and now it wont boot up. What should I do?
Call customer service. If it will not start up, it is still within the 1 yr period of your purchase, and it has no physical/water damage to it, they will send you a refurbished unit as part of your 1yr manufacturers warranty.
scorp111177, the hard reset usually fixes minor issues with the phone so I'm truly surprised your phone will not reboot up. This is something that doesn't occur often with this device. The information rcschnoor provided is correct. By calling us from a different phone or visiting a corporate store, we can trouble shoot your issue in more detail. If we can not resolve the issue and the phone is under its one year manufacturer's warranty with no physical or water damage, we can replace the device with a certified like new device of the same model.
Additionally, I recommend performing a battery pull for 1-2 minutes to soft reset the device. If your phone powers up but has a difficult time getting past the start up screen or gives you an error message, please report that to the forum so that the community and our vzw representatives can provide you additional information.
Start a new topic or ask questions in the open forum.
