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help with my droid 2

hkitty37
Newbie
‎03-20-2011 09:02 PM

Hi  I am having a few issues with my droid 2  the first one is  I have the icon saying that I have texts that havent been sent. I have gone thru every text even deleted everyone of them and the icon still comes back. I dont know what else to do. Also my my phone says that its not synced to my gmail account. There are a few other things but lets start with those.  Please help me   Thank you

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jasnmar
Specialist - Level 1
‎03-21-2011 03:56 AM
I've not personally had this happen but I understand that the approved technique for getting rid of the unsent message problem is to restore factory defaults. Please make sure that you've backed upon you contacts before doing this.
After your reset you will have to reset your Google association with the phone anyway, so you may end upon solvinwboth problems.
There are a number of posts describing how to complete a restore factory defaults, boutique please feel free to post questions about it.
Jason
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AntonioC_VZW
Verizon Employee
‎03-28-2011 01:42 PM

 

hkitty37 wrote:

Hi  I am having a few issues with my droid 2  the first one is  I have the icon saying that I have texts that havent been sent. I have gone thru every text even deleted everyone of them and the icon still comes back. I dont know what else to do. Also my my phone says that its not synced to my gmail account. There are a few other things but lets start with those.  Please help me   Thank you

 

Thank you jasnmar for the option provided!

 

In addition, you may want to try a soft reset first, as this may resolve the issues outlined on your post. To perform a soft reset on your phone please follow the instructions below:

 

Remove battery with phone ON. Replace battery after 10 seconds. Power phone ON. Allow phone to complete the applications registration.

 

Please keep in mind that Smartphones are like computers and from time to time they will stop performing as expected due to multiple factors including the amount of applications running at the same time, the amount of media saved and the amount of memory available, and just like our computers need to be rebooted, our phones need to be rebooted (soft reset) from time to time.

 

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