Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
how to reset phone to get in after forgetting pattern and google account information?
katlyn12
Newbie

How do I get into my phone if I forgot my google account information and pattern?

0 Likes
Re: how to reset phone to get in after forgetting pattern and google account information?
vzw_customer_support
Customer Support

Hi katlyn12,  I am so sorry to hear that you were not able to get into your phone!  I regret not being able to reach out to you sooner!  After multiple unsuccessful attempts the device will prompt you to log back into your Gmail account or wipe the device clean.  Please let me know if you need any additional assistance.

Thank You,

YaleK_VZW
Follow us on Twitter @VZWsupport

0 Likes