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is the dInc really old news already??
rsarno
Enthusiast - Level 2
‎08-19-2010 01:49 AM

We paid a lot of money, waited a long time, bragged and boasted to all of our friends and family. And you guys just DROP IT??

 

No commercials, no updates, no bug fixes, and according to every single tweet from your company "no info" regarding anything about the dInc!!

 

Whats this about??

 

I dont want the "X". Its too big, i hate moto blurr even if it is mild. I want my Incredible, and i want it to work. I demand that it works! I am not dealing with some rinky-dink company along Broadway! Im dealing with VERIZON WIRELESS and HTC and GOOGLE

 

Between all 3 of you i should at least expect to see patch updates, or OS updates, or bug fixes, or at least some info from your side achknowledging that your customers are having issues ...

 

Fine, Froyo isnt ready. Can we at least have the update to fix the random reboots, or crazy scrolling screen, or bump charging, or signal issues?? PLEASE?

 

Signed,

Customer of 5 years who dealt with this nonsense with the Storm1, and now dealing with it again. This will be the last time.

 

 

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AZSALUKI
Legend
‎08-19-2010 02:27 AM

unfortunately....yes. i fear we will be the next version of "eris users." all the potential in the world....only to be left behind. don't get me started on the lack of true accessories!!! that being said, i still love mine and have no issues and we'll eventually get froyo. i've already seen from others (who obtained froyo through unmentionable means) that the 2.2 update is pretty nice.

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Dangerous_Dave
Contributor - Level 2
In response to AZSALUKI
‎08-19-2010 11:45 AM
AZSALUKI wrote:

unfortunately....yes. i fear we will be the next version of "eris users." all the potential in the world....only to be left behind. don't get me started on the lack of true accessories!!! that being said, i still love mine and have no issues and we'll eventually get froyo. i've already seen from others (who obtained froyo through unmentionable means) that the 2.2 update is pretty nice.

I am one of those former Eris users. Yes, I wad shocked that my Eris was yesterday's news shortly after leaving the store. But I talked to a friend at VZW who told me it looked like dual core processors would be here by the end of the year. I bought the Inc anyway and am happy to say it's pretty bug-free. I love the phone as-is and am anxious to see what Froyo brings. But I'm not gonna lose sleep waiting for it. I did enough of that waiting on 2.1 for my Eris. It'll get here when it gets here.
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rsarno
Enthusiast - Level 2
In response to Dangerous_Dave
‎08-20-2010 12:54 AM

There are a lot of us who are in need of an update to fix various bugs.Some of the bugs are minor, but this is a BRAND new phone! There is no excuse to not have these issues fixed.

 

- Random Reboots

- Battery not fully charging, therefor needing to "Bump Charge"

- Crazy scrolling screen on occassion

- Caller ID pics are always blurry, even if you use pics taken with the phone that are clear

- Signal issues

- Call Quality issues

 

Not to mention all the benefits of updating us to Froyo ... not a single word about us from VZW!

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tr1kst4nce
Newbie
In response to rsarno
‎08-20-2010 03:20 AM

I really don't know what you guys are talking about.  I've had NO issues with my phone, other than poor battery life, which was obviously due to a weak 1350mah battery they give, and an easy fix to buy an extended battery.

 

None of the other issues you guys mentioned I've had... at all.  The only issue I've had from time to time is the camera freezing, but it's not a big issue, exit out and bring it back up.

 

You guys need to remember these phones are like computers... and they do get virus type bugs and things just like a computer... and programs (apps) that damage them... etc. 

 

Hope you guys get yours fixed, but so far I love mine.  Not a darn thing wrong with it.  Then again, I may not expect as much out of it as you guys, or use it for all the same things.

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rsarno
Enthusiast - Level 2
In response to tr1kst4nce
‎08-20-2010 05:48 PM

lol its not a virus. Many many phones are fine and have no issues, but several batches have bugs. Scour any of the forums and look at threads like "call quality" and notice its like 1000 posts long. or "random reboots" etc. They are known issues.

 

The worst part is that they date back to the launch, and still havent been fixed!!

 

COMMON VZW!!

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firstlady09
Contributor - Level 3
In response to rsarno
‎08-20-2010 07:43 PM

I can most certainly understand your frustration and I do apologize for any inconveniences that you all are experiencing. However, once we get more information on when more updates will become available for you we will inform you. Hope this helps.

 

 

 

 

Casonia

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BrianAB
Newbie
In response to firstlady09
‎08-20-2010 08:26 PM

Casonia - This is a pretty weak response. I have been a Verizon customer for many years, as is my entire family. I (like many)totally avoided IPHONE, because it was not available on the Verizon network. I don't understand why any information as to the updates or fixes for the HTC Incredible is not available. Verizon must know what the status is. I've accepted my 2 year commitment to this phone, can't Verizon at least keep me informed as to the status. The lack of information, literally takes the joy out of owning a new product.

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rsarno
Enthusiast - Level 2
In response to BrianAB
‎08-21-2010 02:30 AM

I appreciate you chiming in, and i know this is nothing to blame on you personally.

 

But your response is a canned reply id get if i called 611

 

I paid a lot of money, in the middle of a recession, in order to have the latest (at the time), the greatest, on the most reliable network.

 

From DAY ONE there were bugs. I am not alone, there are hundreds, if not thousands of people with similar bugs.

 

If i took my car home off the lot and got home to find out the ashtray was busted and radio didnt turn on, would i accept it?

 

Im beyond demanding to have it fixed right away (which is a reasonable request!), im at the point where id just like VZW to make a statement saying "We achknowledge the following bugs; X, Y, Z. We are currently working on this and will roll out updates to resolve these issues as they become available. Please accept our apologies."

 

But no ... not a single word. Nothing!

 

And then on top of that we get rumors of a small update patch, and then its retracted and rolled into Froyo, which we never get??

 

{please keep your posts courteous}

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pamela984
Newbie
In response to rsarno
‎08-21-2010 11:39 AM

I 'upgraded' from the Blackberry Curve because I had more problems than I care to talk about - was so excited to get the Incredible - wasn't interested in the Droid X - don't want a bigger phone - just want the one I have to perform as promised.  I have had the rolling screen issue, had other issues and then finally did a hard reset - no problems since that - but really can't wait until the 2.2 update - it has been rolled out to some - how many times do I have to drive 30 miles to the nearest Verizon store before I get it?

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TheGreatOne
Master - Level 1
In response to AZSALUKI
‎08-21-2010 08:35 AM

 

AZSALUKI wrote:

unfortunately....yes. i fear we will be the next version of "eris users." all the potential in the world....only to be left behind. don't get me started on the lack of true accessories!!! that being said, i still love mine and have no issues and we'll eventually get froyo. i've already seen from others (who obtained froyo through unmentionable means) that the 2.2 update is pretty nice.

:smileysurprised: In my view I still see the Incredible like a new phone still. It was released not to long ago. If you want to talk about "old" phones see the original Motorola Droid or HTC Eris. Be lucky that the Incredible users will get 2.2. eventually. Not everyone will have the chance to get it :smileysad:

 

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izgil
Newbie
In response to TheGreatOne
‎08-21-2010 02:46 PM
To me it doesn't make any difference if our phone is still in the news or not. This phone is still considered new and if HTC finds it necessary to release some updates they will do it eventually.
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AZSALUKI
Legend
In response to TheGreatOne
‎08-21-2010 07:43 PM

@greatone.....the original motorola droid ALREADY HAS 2.2! i'm not complaining about my phone and if you actually read my post i did refer to the eris. we are becoming the next eris.

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rsarno
Enthusiast - Level 2
In response to AZSALUKI
‎08-22-2010 04:38 AM

yes agreed!

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BrianAB
Newbie
In response to TheGreatOne
‎08-23-2010 04:11 PM

I received this response today 08/23/10 from a query I sent to Verizon support:

 

" I completely understand your frustration about not having any solid information about an update for the HTC Droid. Honestly, I have an Incredible as well, so I'm in the same boat. Unfortunately, at this time, we still haven't released any information about an upcoming release date for Froyo for the device, then again, we also haven't said we aren't going to release one for the phone either. Please don't buy into the rumors. Once we get more information, I'm sure you'll be privy to the information."

 

 

It was a pleasure helping you today, Should you have any additional concerns, please don’t hesitate to write back. Otherwise, thank you so much for being part of Verizon Wireless and have a good day!

 

 

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