keypad doesn't work during voicemail

damcc7
Newbie

When I access my voicemail, I can listen to the first message, but when I try to use the keypad (7, 9, etc), it doesn't work. The numbers I'm hitting show up on the screen, but the vm isn't deleted or saved so I can't listen to the remaining vm.

 

The keypad works for everything else, just not when I'm trying to navigate through vm.

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