loss of data on memory card
mrsoc
Newbie

i recently lost all my data on the sd card. picked up my phone and it said i needed to mount the card. (which has been in the phone since i have had it)

i took the card out and tried to read it on the computer, except it asked me to format the card first (which i didn't). i had numerous pictures and hours of audio on the card which i must get back. how can i get it all back?

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JerryF
Specialist - Level 1

Try this.

First I would reboot your phone THREE times in a row.  If this does not fix it see next idea.

Touch Settings> SD card & phone storage.  Does it say Unmount SD card or does it say Remount SD card?? 

If it says Remount, do it and reboot your phone.

If it says Unmount try touching Unmount first and the touch Remount and reboot your phone

JerryF

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mroy
Newbie

jerry

thanks for the tip,i rebooted three times no luck. it says mount sd card. when i touch mount sd card, it says preparing sd card than blank sd card. it won't let me mount it. can anyone tell me any other options to restore my data? any companies that can do it?

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jco23
Contributor - Level 3

if your computer cannot read it, then it sounds like your card is corrupted.

with the card in your phone and the phone turned on, make sure enable USB debugging mode.  also enable the option to "ask first" about connecting to USB mass storage.  then plug the phone into your computer and see what comes up.  if your computer asks to scan the card or skip, press skip.

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mroy
Newbie

jco23 thank you for your response, when i go to usb settings there are three options media player,mass storage,

ask on connection. the ask on is enabled. i don't know where to find the usb debugging mode?

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mroy
Newbie

i found the debugging mode and enabled it. i plugged the phone into the computer. it installed the driver software and then nothing.my phone asked me if i wanted to turn off the debugging . (which i didn't)  i open computer and go to the drive it is recognized when i click on it it says to insert a disk into cd drive???

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jco23
Contributor - Level 3

insert disk?!?!?  what the?!?!?

are you able to check this on another computer?  I don't think that you'll need to install a driver just to view a flash drive (which essentially what your SDCard becomes when connecting to a computer).

within the phone, are you able to pull up any pics/videos via the gallery app?  if so, then there's something wrong with the connection.  if not, then either the card has been wiped clean or is corrupted.

aside from that, try getting a new SDCard and see if the problem persists.

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mroy
Newbie

when i go to gallery theres nothing there. i did put in another card and it works. i do believe the card is corrupted. can it still be recoverable? i really need the data on that card. do you know of a businesses out there that does recovery of corrupted sd cards?

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jco23
Contributor - Level 3

not that I am aware... sorry...

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JerryF
Specialist - Level 1

Mrsoc,

Here's one more thing to try.  TOUCH Settings>SD Card & phone storage and then choose Unmount SD Card.  If this is not possible just continue with what I said below.

Remove your battery, the SD Card, and the SIM card.  Leave them out for a FULL 5 minutes.  The re-install the SIM Card, the SD card and then the battery. 

After your phone restarts TOUCH Settings>SD Card & phone storage and try to Remount your SD card. 

If this fixes your problem re-boot your phone one more time.

JerryF 

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mroy
Newbie

jerryF

i did as you instructed. when i touch the mount sd card, it tells me sd card is blank.

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JerryF
Specialist - Level 1

One more try:  Touch Settings>Applications>Development and then make sure BOTH  USB Debugging and Allow mock locations are  UN-checked.

Then try to connect your phone to your PC using the USB cable so you can see the data on your SD Card.   If this fails MAYBE your SD Card was erased/deleted.

The reason that I believe it may be something else than your card having no data is that brand new phones start out with an EMPTY SD Card.  Yes it could be corrupted but the only way you will find out is if you re-format the SD card and find that it again works properly.  Before doing that you might AGAIN try to see if your PC can read the card.  It would be great if a friend had a charge phone to try your SD card.

JerryF

PS,  If you backed up your contacts to Google or Verizon Backup Assstant can you get your phone to copy the contacts from Google or BU-Asst to your phone.  I really doubt this will work but I thought I'd ask anyhow.

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mroy
Newbie

jerry thanks for your help. unfotunatly it didnt work. i found a software Remo Recover it recovered all my data! thanks again. btw. i am getting dozens of e-mail notifications every day about all different kinds of problems. do you know how i can stop it? mike

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JerryF
Specialist - Level 1

Mike,

Glad you got it fixed.  Remo Recovery looks like some good stuff.

Please, can you tell me,

1.  Did it recover your files from your SD Card, your BU files (where ever they were located), or your SD card?

2.  Which Remo Recovery software package did you use?  I see that they have several.

I would like to save this info. 

Also, off hand, I do not know how to stop emails but I'll think about it.

Thanks,

JerryF

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mroy
Newbie

from the sd card from my phone. all the pictured and audio.  i don't remember the version i got i know it cost $59.00 .

the e-mail thing i was talking about was about the responses to my question. i was getting e-mails to my home computer about every charge problem and response i think i figured out how to disable it. thanks again for your help

mike

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