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lost sound on receiving text. had before. new phone

twinann
Newbie
‎12-18-2014 02:18 PM

this phone purchased 12-12-14 is a Droid Mini.  Had sound upon receiving text but now not there.  Can't seem to figure out where else to check.  Sound is checked and set to loudest.  My wife's works ok.  these phones are replacement.

Dick

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vzw_customer_support
Customer Service Rep
‎12-20-2014 02:37 PM

Hello twinann!

I'm terribly sorry to hear that your phone isn't getting sound! If you purchased at a corporate Verizon store, or on our website, you can exchange it for a working device within 14 days of when you purchased it. Have you tried pulling the battery out? Was the text from a regular contact, or somewhere else?

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Magna732
Newbie
In response to vzw_customer_support
‎02-04-2015 09:04 AM

Interesting..... and just how does one "just pull the battery"?

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vzw_customer_support
Customer Service Rep
In response to Magna732
‎02-06-2015 09:12 AM

Hi Magna732!

I apologize for the confusion! The Droid Mini has a non-removable battery. Has the phone been exposed to any physical/water damage? Have you recently downloaded any new applications?

Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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