My phone was working fine till I did the April update just a couple of days ago. Now I have no service and the message
"unfortunatley, the process com. android.phone has stopeed working.
I haven't update any apps in months, I have tried a shutting the phone off and one. Have revoved the batterey and reinserted to
see if that would help. I even went in and killed some apps I never downloaded and do not use.
I can hook up to my home wi fi but can not get verizone signal.
I have been working on this phone for 6 hours now. Any help would be much appreciated.
Solved! Go to Correct Answer
Try a system cache clear; if that doesn't help, back everything up, remove your SD card to be on the safe side, and do a factory reset. See this thread for more info.:
Tikibar1, thank you so much for the feedback. I tried everything then removed the SD card and did a factory reset.
My phone now is working I am connected to verizon and all my contacts are still there. I haven't checked out
any of my apps, but not worried about them. Main thing was to get the cell to work.
Glad to hear that your phone is up and running again.