motorola droid mini won't update

[JOHHOD93]

My motorola droid mini has not updated since May 2016.  My operating system version is Android 4.4.4.  When I access the Check System for Updates, it tells me that my device's software is up to date. Yet when you look at the time and date of the last update, it lists Mary 10, 2016 at 8:22 am.  How can I manually update the operating system?  -- Thanks so much

[tikibar1 · Accepted solution]

The last update was 5/5/16:

DROID MINI by MOTOROLA Software Update | Verizon Wireless

It won't receive further OS updates:

No Android Lollipop Update For Droid Ultra, Mini And Maxx, Motorola Offers Discounts For Droid Turbo...

[vzw_customer_support]

JOHHOD93, we want to make sure your phone has the latest software updates.  We will check on the most current updates for you.  Your phone launched on 08/20/2013, and a phones age can determine the level of software upgrades available.  The last update available for your phone happened on 05/03/2016.  Updates are automatic and there is no way to manually force an update that is not offered for the phone.  Follow link for more information: http://vz.to/2uQaKt5 Are you having any problems with your phone?

RalphT_VZW

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[JOHHOD93]

Yes, I am having problems. I have one app, one that is put out by my insurance company, that won’t work. When I contacted the tech support for my insurance company, they told me that my version of the android OS was outdated and that’s why it won’t work. Any ideas? The app is https://play.google.com/store/apps/details?id=com.lmig.pm.internet.mobile.android.libertymutual.

Thank you.

[vzw_customer_support]

I am sorry to learn you're having issues with the insurance app because your OS is outdated, JohhoD93. Let me continue to assist you with getting your device updated to the latest software update available. Please know that the software is updated periodically with the most recent one available at this link http://vz.to/1DVkaCu . Please re-inform your insurance that your device has the latest software available and ask for any alternate options. For any news alerts on if and when another software update is made available, use this link http://vz.to/1m2tKLh 

EdwinW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!