I totally relate to this! I have been with Verizon over 7 years. They have honestly been the BEST as far as customer service. I have not "upgraded" in 4 + years, so I upgraded, therefore, renewing my contract. So, I am no longer "month-to-month". Anyways, I moved, and to my surprise Verizon does not work where I live now : (
I own 10 acres which has a FM tower on the land already. AT&T has a tower near by, so I have filled out thier real estate tower application, Which would give them an ideal place for a tower. I have called and done everything to get a response. I've gotten nothing. I've had to get an AT&T phone now and Verizon want's $330 early termination fee!
Verizon will let you out of your contract if they don't have service there. It happened to my daughter! They aren't going to make you stay if you can't get service.
It seems you want to penalize Verizon, though, for an action on YOUR part.
You received a several hundred dollar price incentive on your phone when you signed your contract. You now want to cancel your contract after only 2 months of service without any penalty. The reason you received that price incentive was because you promised to
1)keep the line of service active for a period of 24 months
2)pay an ETF starting at $350 and dropping by $10 for each month of your contract you complete before ending service
It now appears you want to take option two without actually paying the ETF. Yes, Verizon IS penalizing you if you cancel your service. It is ALSO a penalty YOU agreed to when you signed your contract.
It seems you should sell your almost new phone on a site such as Swappa.com where you can recoup more than the ETF you are being penalized.