my camera randomly stop working??

[woodmontstreet]

the camera will open to the black screen with the grey camera picture and then shut down immediately. please help.

Edited to start new discussion.

Message was edited by: Admin Moderator

[vzw_customer_support]

woodmontstreet,

Pictures can say more than words can; we want you to be able to enjoy your camera; I'm pleased to say help is here! How long has this been going on? Is there any damage to the device, physical or water? Please confirm if the phone is the Incredible, Incredible 2 or 4G LTE, thank you. Please follow these steps and reset the Camera application http://vz.to/MIgES3 ; make sure your media is all backed up.

AdaS_VZW
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