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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
my phone is acting strange
kattitude
Newbie

i have the droid incredible 2, last week, all of a sudden would start turning itself on, than off, than on, than off over and over again (continuously) when I took the battery out for a couple minutes it was fine. Than when I answer a call, it restarts a few minutes into the call. the screen freezes often, I get kicked off of websites all the time, I know I am due for an upgrade in a few weeks, but I love my droid, what is going on???

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Re: my phone is acting strange
vzw_customer_support
Customer Support

Hi kattitude,

Let's see what's causing the problem! Your efforts are greatly appreciated. Have you recently downloaded any new applications? Has you phone been exposed to any physical or water damage?


Ayani_VZW
Please follow us on twitter @VZWSupport

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Re: my phone is acting strange
kattitude
Newbie
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Re: my phone is acting strange
vzw_customer_support
Customer Support

Hi kattitude. I'm not showing anything in your message. Are you still having issues with your phone?

Marquia_VZW
Please follow us on twitter @VZWSupport

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Re: my phone is acting strange
kattitude
Newbie

yes, I am, and it has not been dropped or gotten wet, the only thing is

it has been exposed to heat and sunlight in my mail vehicle when i

deliver mail.

When i pay my bill on 7/17 i am hoping that custome support will allow

me to do the upgrade at discounted price 2 weeks early (upgrade date

8/2)

On Sat, Jul 13, 2013 at 3:25 PM, Verizon Wireless Customer Support

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Re: my phone is acting strange
vzw_customer_support
Customer Support

Hi Kattitude,

Got it! We would really like to speak with you personally. Please send us a Direct Message with your number. I would love to go over all of your options and make sure you have a working phone. I look forward to hearing from you.


Bobby_VZW
Please follow us on twitter @VZWSupport

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Re: my phone is acting strange
deedeew208
Newbie

This is interesting because this week my phone started doing the same thing. Turning off  and on, calling numbers randomly,the touch screen being unresponsive etc.I took the battery out as well but it didn't seem to make a difference. I was trying to delete messages to see if that would help however it won't stay on long enough.

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Re: my phone is acting strange
vzw_customer_support
Customer Support

@deedeew208

Let's see what can be done to stabilize your device!  When did this problem begin with your device?  Please test the device for a few hours while powered up in Safe Mode http://vz.to/11Z3Lmz.  This will help to determine if the problem is application related.  If it stops powering off in safe mode, then uninstall the most recently installed applications http://vz.to/1dIbbS3.  You can also start the device afresh by hard resetting the device http://vz.to/16MKjwt.  Let me know how this works out for you.  Thanks!


AnthonyTa_VZW
Please follow us on Twitter @VZWSupport

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