my screen is staying on after i tap the lock button
hallcp1019
Contributor - Level 2

its going black but staying lit after i hit the lock key i noticed it was getting very hot the other day and was driving in the car at night so when i pulled it out of my pocket i noticed the screen was black but was still backlit rather than completely off this has been a problem even after reboots and a reset and battery pulls and ive noticed some days i lose battery at a much faster rate than normal and this is all i can assume is causing this.

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Re: my screen is staying on after i tap the lock button
Cody21
Master - Level 2

If it is reproduceable (sounds like it IS),  I would take it into a Verizon store and have them replace the phone - since you've already gone as far as a Factory reset (right?). It should NOT be doing that.  Good luck.

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