new software update has cleared my contacts and notes app no longer working

alewisinnc
Newbie

Help!  I'm traveling and today when I turned on my phone getting off the plane, the s/w updated and all of my contacts are gone.  i use the HTC People app, not google contacts.   Also the Notes application no longer works, and comes up with an error to force close.    Any ideas on reversing the s/w upgrade or getting my contacts back?  Thank you.

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budone
Legend

Which update did you get???

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BakerGeckos
Contributor - Level 3

If you were using Verizon's backup assitant you should be able to hit Menu | Settings | Accounts & Sync | add account and select backup assitant and it should prompt you for your pin number and restore your contacts. If you were not your only option for restore would be if you had backup software installed, or if you sync'ed using HTC Sync to outlook or some other program...I wish you the best of luck.

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EdW_VZW
Verizon Employee

Thanks to the community members for your great suggestions. When you set up your device, the Google account is created to have your contacts stored if you had them backed up. Perhaps you could check the Google account to see if the contacts backed up are still stored under your Google account and restore them to your device. 

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