I purchased this droid x2 for my son a couple moths ago. He was so excited to finally get a smart phone. Turns out the phone is not so smart after all. It chooses what text to send and when to just shut down. I have taken the phone back to Verizon THREE times now. Once they did a hard reset, next they ordered a refurbished phone and just Saturday my daughter took the phone back to Verizon and the sales person said the phone was a bad choice and we need to just call Verizon support. What horrible CUSTOMER service espically after being with this company 10 years. I only wish I were not stuck in contracts for the 4 phone lines I have with them. I am at wits end with this phone. Any advise for anyone HELPPPPP!!!!!!