phone is not powering on even after being charged up...

[alexyi1223]

I just got back from a deployment and tried turning on my droid 2 global but it wouldn't turn on..so I plugged in the charger, left it charged overnight and it still won't power on...any ideas??

[vzw_customer_support]

Hello alexyi1223, and welcome back!

I'm positive you really want to use your phone very much to call friends and family! I want to help you so you can do just that.

Do you have the ability to try another charger? (Maybe a Car Charger, or any other charger that fits your device. Many are universal). This can determine if the issue is related to the phone or to the charger.

To troubleshoot, besides trying a different charger, please remove the battery and Global SIM card from your device for about 60 seconds, then re-attach, hook up to a charger, and try to power on. 

Please let me know your results. I'd like to Thank you for the sacrifices you have made, and again, welcome home!

Christina B
VZW Support
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