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phone shuts off
ruddog
Member

my phone will be green then it  shuts off and when i turn it back on the battery is down to low green or yellow saying critically low battery. What could be causing this could it be the battery?

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Re: phone shuts off
vzw_customer_support
Customer Support

That's a hard thing to say exactly ruddog, but we're here to help! Does this happen after performing a specific function? How frequently does it do this? You can ensure that the battery prongs/receptors are clear of any debris by lightly brushing them.

There is also a new software update coming to resolve some hiccups with the device along with enhancing the features.  Get all the details here: http://goo.gl/cK1Bg 

Let us know some more details/findings and we'd he happy to dive deeper.

Regards,

MikeS_VZW
Follow us on Twitter @VZWSupport

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