"Forgot pattern?" dialogue box does NOT show up after 5 or more incorrect unlock patterns
justiceforall
Enthusiast - Level 1

HTC Incredible

The correct pattern unlock code all of a sudden doesn't work.(?)

After 5, 10, 15, 20, etc. unsuccessful attempts to unlock the phone I'm supposed to get "Forgot pattern?" dialogue box in which it asks for my Gmail account info.  This message does NOT appear.

I know my Google account info and password, but if my phone does not allow me to enter this info in order to unlock my phone, how (or where) do I enter it?

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vzw_customer_support
Customer Service Rep

Hello justiceforall!

Oh no, not a whole lot of things more irritating than your device not picking up on the unlock code. Trust me, I've been there. But no need to worry as we're here now to help.

To be completely honest, given what we're up again, we do need to process a hard reset. And because the phone can't be entered all of the way, you'll need to run it the "alternate" method outlined in http://vz.to/oOaRQt . Please let us know how it goes.

EvanO_VZW

Follow us on Twitter @VZWSupport

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