How long does it take to get your phone back if you send it in for repairs or will they swap it out for a new one?
If you take it in to the store to troubleshoot they usually tell you if it can be can be fixed or need to have it replaced. Most VZW official stores have the repair techs in store. Good luck.
They'll likely just replace your device. That's what they did for my first one when it had a bad pixel.... and my second one when it froze during voice input during navigation or texting... and my third one when it wouldn't scroll all the way down to the end of my photo album... and my fourth one because it was an unacceptable replacement (case not aligned and nicks on the edges). BTW the 3rd and 4th ones were "factery certified like new"... yeah right.
If you call them on the phone they'll just send you a "new" one with a return label for yours.
I gotta tell you, I really like the functionality of this phone when it functions correctly but this is getting ridiculous. Maybe I'll start a new thread with my gripes to see if I'm in this boat alone.
Start a new topic or ask questions in the open forum.
