When I access the keyboard, the screen display distorts-like an old TV, which a hard thump to the top would fix. When I close the keyboard and turn the phone vertically, it resolves itself most times. I have had to yank the battery several times because the screen would not resolve itself, or it would go black and not respond. I cannot use the keyboard anymore, and have to rely on touchscreen typing. Though I can still use the unit, not being able to use the keyboard is very inconvienient.
The phone is less than a year old. I am terrified of stepping foot in the VzW store, as the local folks are required to disable your phone if you come in with an issue that warrants a replacement on warranty-you either suffer for a week without a phone, or they force you into buying a brand new one. HELP!