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speaker not working

i have had my incredible 2 for about 9 months and i get the upgrade next month. within the past 2 days the speaker on the back of the phone has stoped working. all of my sounds are up and it works when it is on speaker phone but no other sounds work. it is not rooted and it always had a case on it. also why does it keep going into car mode and how can i turn it off. please help me!!!! thanks Sean