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stuck in the "droid" red screen loop
lorie50
Newbie
‎01-13-2012 07:52 AM

I've had the charge for about 4 months. This morning when I turned it on it got stuck in the "droid" red screen loop. I've removed the battery, I've turned it off then back on and it still doing the red screen loop. HELP!!! I have no idea how to fix this. Can anyone help me please?

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Re: stuck in the "droid" red screen loop
budone
Legend
‎01-13-2012 07:59 AM

I think ya may have to do a Master reset.

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=42407

Before you do that, try pulling the SIM card with the battery removed (May be the only way to get to it anyway) and re seat it. And if that does not work, maybe a new SIM will do the trick without a reset. Just grasping at straws here

Message was edited by: budone

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Re: stuck in the "droid" red screen loop
JerryF
Specialist - Level 1
‎01-13-2012 03:43 PM

lorie50,

Here is another approach to avoid a master reset.  Remove the battery, the SIM Card and the SD card.  Leave the battery removed  for MORE THAN 30 minutes.  Yes, more than 30.

After that re-install the SIM card, the SD card and finally the battery.  Press the on/off button to start the phone.

If it re-starts you owe me a cold one.  JUST KIDDING.

JerryF

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Re: stuck in the "droid" red screen loop
Wildman
Legend
‎01-13-2012 04:17 PM

Jerry another method that may shorting the time you need to leave out the battery since all you are doing is allow the stored power in the system to dissipate, after pulling battery try pressing the power button with the battery out for 10 seconds and then place battery back in, some of the device stores the reserve power in a compositor on the board and you can discharge it this way... Now I know this isn't the case on all devices but it has worked for me when I had my Droid X.

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Re: stuck in the "droid" red screen loop
JerryF
Specialist - Level 1
‎01-14-2012 11:04 AM

Wildman,

Nice tip...thank you.

JerryF

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Re: stuck in the "droid" red screen loop
AntonioC_VZW
Verizon Employee
‎01-17-2012 11:54 AM

Hi lorie50,

I see that you have been presented with some options to resolve your phone issues (I love the high level of participation by our forum members, thank you all!). Please let us all know if the issue has been resolve and your phone is back on. If so, please select the post that resolved the issue and mark it as correct answer so that other forum members can benefit too.

If the issue continues, please let us know if you get any error messages on the screen and we all can try to further assist you.

AntonioC_VZWSupport

Follow us on Twitter at www.twitter.com/vzwsupport

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