Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
stuck on the red eye
Jdb1979
Member

Is anyone else have the same problem. I unplugged my phone from charging and it would not come on. Took the battery out and put it back in. Turned it on and it was stuck  on the red eye for about 30-45 mins. So I took the battery out again.any suggestions on a fix? or is my phone gone to phone heaven? 

0 Likes
Re: stuck on the red eye
vzw_customer_support
Customer Support

Oh no Jdb1979,

Let's bring that phone back to life. Sound like we might have to complete a factory reset on the device. I know that the device won't power up to the main screen. But have no fears, we have an alternate way of doing the reset. Here is a great link that will show you how to complete those steps: http://vz.to/19pwmvP Once you open that page click on the link that says "Alternate Method" Keep me posted.

KevinR_VZW

Please follow us on Twitter @VZWSupport

0 Likes